What are the responsibilities and job description for the Mountain Patroller Summer 2025 position at DODGE RIDGE MOUNTAIN RESORT?
Summary of Job Purpose
Patrol is a team-oriented department focused on providing our guests with excellent customer service on or off the mountain. A mountain patroller is responsible for emergency medical care and transportation of injured guests. Patrollers are responsible for on-mountain set-up that promotes increased guest safety and hazard identification, which is done by patrolling runs, as well as by being visible and available to our guests. Patrollers are responsible for documentation of incidents that occur on the hill throughout the day. Duties include but are not limited to operating a bike on mountain bike trails, operating a vehicle to perform extrications at designated points, giving lift operators a break at the controls, and performing trail maintenance and lift evacuations.
Job Duties and Responsibilities
The list below best represents the majority of the tasks you will be asked to perform at some time during your employment at Dodge Ridge. It is not intended to represent all of the tasks, since we cannot predict the variety of challenges we face in providing the product our guest expects. We will never ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform.
A Mountain Patroller is expected to be a safe riding example to the public. No use of jumps, boxes, rails, or other such features in terrain parks is allowed. When we do ask for your assistance in any job, we require an enthusiastic and cooperative response.
- Understand the Crisis Response Plan. Emergency Plan
- Attend all required training meetings.
- Transfer patient care/code to Base personnel
- Consistently inspect chair lifts for safe operations.
- Capable of mountain biking at an intermediate level.
- Know the location of Patrol bump stations and dispatch duties.
- Capable of setting up a Human or Sled Belay System and running it.
- Respond to and evaluate incidents, and administer first aid as necessary.
- Familiar with all areas on the mountain, including those off the labeled trails.
- Complete lists, forms, & reports for incidents requiring accident investigation.
- Familiar with the safe operation of ATV’s, trucks, or any other required machinery.
- Communicate with lift maintenance & trail crew about changing conditions/hazards.
- Assist lift access & security in dealing with fraud as well as guest conflict resolution.
- Familiar with and prepared to conduct basic to advanced Search & Rescue operations.
- Know location of first aid equipment & all essential daily operations gear; replace as necessary.
- Mountain bike every run during set up to maintain signage, rope lines, address potential hazards, and inspect the mountain for safety.
- Conduct a chair lift evacuation by removing guests; record names, addresses, equipment, and location.
Job Qualifications
- Understanding of Emergency medical equipment; Wheeled litter, Bike equipment, Shovels, Various hand tools, Ropes, Survival gear, Explosives, Radios and GPS.
- Good physical condition, able to ride a mountain bike at Intermediate to Advanced level on single track & downhill.
- Heavy and awkward lifting up to 50lbs
- Ability to read, write legibly and to use good composition skills to complete records/report forms.
- Current medical certificate (EMT/OEC, etc.) required
- Able to work outside in all weather conditions
- Positive attitude with unlimited enthusiasm.
- Valid and current driver’s license preferred
- Basic computer skills
- Technical Skills
Job Attitudes
- Provide a positive and helpful attitude towards all our customers and all Dodge Ridge employees.
- Support the Company’s policies and procedures.
- Support the harmony and goodwill of the Company.
- Be an effective team leader and motivator for the department.
Work Schedules
Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees. When conditions are normal, you will be expected to work five to six days a week. During busy periods, you may be expected to work seven days a week.
You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time.
Working Conditions
At any time during the season, Dodge Ridge employees must often perform their tasks in variable weather conditions; high winds, rain, snow, and extremely warm temperatures.
Work is typically inside working directly with resort guests and other resort staff members. During summer operations it can be noisy, cold, hot, dry, or humid. You may be expected to work in warm places and often you will work around hot and cold objects.
Uniforms
A professional appearance at Dodge Ridge is required. It is expected that a name tag and uniform are worn during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.
Approved Routes
I understand that the approved routes for work purposes will be all-mountain within the bike area boundary. Any out of bounds biking must be approved by the patrol director. Out of bounds riding would encompass backcountry orientation for search and rescue missions and would be documented as such training. Additionally, at no time will patrollers be allowed to participate in bike racing, terrain park jumping, jumping off cornices, horseplay and anything else that’s not in the scope of normal departmental duties.
Specifics are covered in the Worker’s Compensation Policy and Acknowledgement for riding/non riding Employees.
The riding employee represents a model for safe riding for both the guest and fellow employees. You are required to be aware of all safe riding procedures, trail closures, and out-of-bounds policies.
