What are the responsibilities and job description for the Fan Services Representative position at Dodgers Brand?
Title: Fan Services Representative
Department: Security & Guest Services
Status: Part-Time, Seasonal
Pay Rate: $23.00 - $25.00/hour*
Reports to: Manager, Fan Services
*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.
The Fan Services Representative will be responsible for greeting fans and directing them throughout Dodger Stadium. Additionally, they will be responsible for distributing information and receiving, routing and resolving incoming fan comments and concerns. The Representatives will take the lead on communicating and forging relationships with Dodger fans.
Essential Duties/Responsibilities:
- Greet guests and provide them with Dodger Stadium information (directions, club history, policies and procedures, etc.)
- Address guests’ concerns, complaints and compliments in a professional and timely manner
- Input and track all applicable data provided by fans into customer service system
- Ensure concerns are addressed and communicated to management
- Work closely with all other departments to resolve issues
- Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
- Provide random acts of kindness for our guests, especially children and those visiting Dodger Stadium for special occasions to provide positive, lasting memories
- Perform related duties as assigned
Basic Requirements/Qualifications:
- High school diploma, GED or equivalent
- Minimum two to three years’ work experience in customer service
- Possess strong listening skills including the ability to empathize with our guests and people in our community
- Maintain a positive outlook that demonstrates approachability and friendliness
- Demonstrate excellent oral and written communication skills
- Possess excellent organizational record keeping and planning skills
- Proficiency with Microsoft Word, Excel and Outlook is a plus
- Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish, Korean, Chinese or Japanese is preferred)
- Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
- Ability to work evenings, nights and holidays as needed
Current Los Angeles Dodgers employees should apply via the internal job board in UKG by following these prompts:
MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.
LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that the Organization obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.
LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact pops@ladodgers.com.
Salary : $23 - $25
