What are the responsibilities and job description for the Business Analyst & Testing position at doeLEGAL, Inc.?
Are you ready to join the Legal Tech revolution?
doeLEGAL is transforming legal departments around the world with cutting-edge technology, to build efficiency for legal professionals in areas such as: Board of Directors, Legal Entity Management, Contract Lifecycle Management (CLM), Enterprise Legal Management (ELM) and eDiscovery Services.
Our impact: doeLEGAL is part of a global company (DiliTrust), from general meeting reports to AI-assisted contract life management, our teams spread across the USA, France, Spain, Italy, Canada, Mexico and the MEA region are the driving force behind our global success. We are delighted to provide daily support to 2,300 customers in 50 countries.
What will you find at doeLEGAL?
Innovation: Being at the forefront of advances in legal tech.
Global impact: Collaborate with diverse teams in an international and multicultural context.
Career development: Grow within the future unicorn of legal tech.
Stimulating workplace: Experience the positive "Happy at Work" environment.
Position overview :
Reporting to the Manager of Project Management for doeLEGAL, a DiliTrust Company, and as part of the Project Management Team, this role will support software testing and project implementations, working closely with Project Managers and clients on identifying and documenting requirements, configuring client software and meeting project milestones. This position will interact directly with clients during projects and is charged with providing courteous and timely support to our end-user community.
- Support new client software implementations as a business analyst through documentation of requirements and configuration of software to meet client needs
- Perform needs analysis with customer and identify required configuration or customization to application and/or business processes
- Identify, prioritize, resolve, document and communicate technical and operational issues
- Work on special projects and other duties as assigned by management
- Occasionally provide ticket support for incoming queries and issues related to software for legal case management and electronic billing
- Estimate problem resolution times through detailed collaboration with other team members
- Interact with clients, over the phone or via email, to provide support, prioritize appropriately and ensure resolutions
- Comfortably engage with clients in a highly professional and helpful manner
- Maintain high levels of client satisfaction through successful and timely resolution of technical and operational issues during projects
- Provide regular status updates and reports to supervisor
- Support testing of new software features
Qualifications & Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education and Experience: Bachelor’s degree required or equivalent work experience. In addition, any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
- 3 years related experience
- Software Business Analyst experience preferred
- Familiar with legal technology preferred
- Strong analytical, organizational, written, and verbal communication skills
- Quick learner with the ability to effectively multi-task in occasionally stressful situations
- Ability to work with autonomy and take direction as needed
- Highly motivated with a willingness to take initiative and complete assignments
Preferred Skills:
- Proficient in Microsoft Office
- Quick understanding of software systems with a focus on legal software
- Good time management skills
- Fluent in English
- Fluency in a second language, other than English, is preferred but not required
Supervision Received:
Supervision is provided by the Manager of Project Management
Supervision Exercised:
No direct reports
Additional Requirements:
Verification of identity and criminal records check
What we offer you:
- Competitive salary with performance-based bonuses.
- Group insurance benefits (after a 3-month probationary period)
- 401k
- Company bonuses
- Hybrid work schedule and occasional telecommuting opportunities from abroad
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
doeLEGAL, a DiliTrust Company
Equal Employment Opportunity - All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
