Key Holder

Keyholder - Marin

Company Overview

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer

Description of Duties

Title: Keyholder (Full Time)

Classification: Non-Exempt

Hourly Rate*: $24.00-$26.00/hour

Location: 2217 Larkspur Landing Circle, Suite 25, Larkspur CA 94939

Store Hours: Monday - Saturday 10am-6pm, Sunday 11am-5pm

We are seeking an outstanding Full Time Keyholder to join our new Marin store located in the Marin Country Mart, opening March 2025. This position will report to the Marin Store Manager. A Dôen keyholder is essential to the team ensuring a profitable and service minded shop. Responsible for driving client experience, taking initiative, delegating tasks and providing feedback to team members. The keyholder works closely with the team, assisting in leadership duties as called upon. The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.

Essential Duties and Responsibilities

Leadership

Supports the Store Manager in all aspects of running the store.

Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.

Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.

Delegate responsibilities to the sales staff, as needed.

Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.

Operate business profitably and minimize potential for loss, while protecting store assets and inventory.

Supports new initiatives in line with business strategy and goals.

Customer Service

Deliver a personalized client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.

Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.

Build and maintain client relationships.

General

Partner with the Store Manager to oversee basic inventory management.

Assist in monthly inventory counts to execute verification processes, as needed.

Arrive on time and be floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.

Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.

Understanding of receiving and processing merchandise/inventory management.

Perform daily operations and closing procedures.

Be proactive and take initiative.

Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.

Process sales and returns through the POS systems with accuracy and efficiency.

Abide by company policies.

Qualifications

Minimum 1 years experience in a supervisor role within a fashion retail environment, luxury retail preferred.

Energetic, confident and adaptable personality, with critical thinking and problem solving skills.

Excellent communication and organizational skills, detail-oriented.

Ability to multi-task in a fast-paced environment.

Ability to work a flexible schedule including holidays and weekends.

Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodation.

Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.

Efficiently and accurately process sales transactions using the POS register system.

Verbal and written communication with others.

Able to walk, sit and stand for long periods of time.

Able to operate equipment such as computers, copy machines, phones.

Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

*Compensation will be determined based on experience and other factors permitted by law.

Please email your resume to careers@shopdoen.com for consideration.

Indicate title of position/role on the subject line

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Sales: 2 years (Preferred)

Ability to Commute:

• Larkspur, CA 94939 (Required)

Ability to Relocate:

• Larkspur, CA 94939: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $26