What are the responsibilities and job description for the Dog Academy Retention Agent position at Dog Academy?

Join Dog Academy's Retention Team – Full-Time Remote Position with Benefits!

Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.

Role Overview : This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

What We're Looking For :

Proven track record in customer retention or refund prevention
Strong negotiation and problem-solving abilities
Excellence in identifying and addressing client concerns before they lead to cancellations

Responsibilities :

Develop and implement retention strategies to reduce cancellation rates

Handle cancelation requests and create customized solutions to retain clients

Conduct save calls and retention outreach

Monitor client engagement and identify at-risk accounts

Strong communication skills and a solution-focused attitude

Ability to manage tasks like scheduling and case management

Match clients with trainers based on needs and availability

Manage schedules for virtual and in-person sessions

Provide customer support through calls, emails, and live chats

Assist trainers with administrative tasks and problem-solving

Details :

Full-time, remote (Monday–Saturday coverage with flexible hours)

16 / hour with full-time benefits plus retention bonuses

Positive, supportive work environment

Salary : $16

Apply for this job

Receive alerts for other Dog Academy Retention Agent job openings

Not the job you're looking for? Here are some other Dog Academy Retention Agent jobs in the LA area that may be a better fit.

Dog Daycare Attendant

Crossbones Dog Academy, Providence, RI

Dog Academy Retention Agent

What are the responsibilities and job description for the Dog Academy Retention Agent position at Dog Academy?

What is the career path for a Dog Academy Retention Agent?

Not the job you're looking for? Here are some other Dog Academy Retention Agent jobs in the LA area that may be a better fit.

We don't have any other Dog Academy Retention Agent jobs in the LA area right now.

AI Assistant is available now!