Dog Daycare Assistant Manager

About Dogdrop

Dogdrop is a fast-growing, dog care start-up building the largest network of dog daycares in the world. Our convenient physical locations and walk-up mobile services are designed to give pet parents flexible access to quality dog care from a brand they know and trust—anytime, anywhere. At Dogdrop, we prioritize safety, consistency, and an exceptional member care experience. We seek Team Members who are dedicated to providing the highest quality care for dogs and who value curiosity, growth, and productivity. Professionalism is a key expectation for all our Team Members.

As a Dogdrop Assistant Manager, your focus day-to-day will be to help the location manager oversee location operations.
 

Primary Responsibilities

• Collaborate with other managers on staff oversight, hiring, training, scheduling, facility maintenance, dog care and handling, customer service, sales, member retention and engagement, events, and more.
• Manage day-to-day staff operations in the absence of the location manager, including ensuring breaks are taken, adjusting hours as needed, and covering call outs.
• Ensure that dogs and their parents feel exceptionally loved and cared for, making Dogdrop their preferred dog daycare.
• Reinforce the Dogdrop brand with staff through training and oversight, and with members through exceptional customer service and dog handling, to maintain consistency across our retail experience.
• Keep Droperators and other staff challenged and engaged with ongoing training and development.
• Maintain frequent and effective communication with upper management
• Support your team in achieving membership goals

About You

• Ability to go to Arts District DTLA location when needed
• You have over a year of management experience at a customer-focused, operationally excellent company.
• You are a team player who consistently goes the extra mile to support your colleagues and our customers.
• You are a proactive, strategic problem solver who approaches challenges with calm, process-oriented thinking to create long-term solutions.
• You are a patient and supportive teacher and leader.
• You are a clear, honest, and empathetic communicator who provides solutions rather than merely pointing out issues.
• You have never been listed on the Office of Inspector General's List of Excluded Individuals/Entities.

SUCCESS IN THIS ROLE

• Happy dogs and satisfied human members are our goal, as reflected in positive feedback, reviews, and high retention rates. While we recognize that some individuals may never be fully satisfied, we generally expect parents to return with glowing reviews of their Dogdrop experience.
• Foster an environment where your team feels comfortable providing and receiving regular feedback.
• Ensure the location consistently meets its weekly scheduling and staffing metrics.
• Maintain and enhance our clean, beautiful facility, as it is the foundation of our brand.

The physical demands of this position include but are not limited to:

• Maintaining prolonged standing (sitting in the dog parks is not allowed).
• Bending at the waist as needed.
• Reaching overhead to access items or equipment.
• Engaging in pushing, pulling, and lifting of equipment or structures.
• Independently lifting objects and dogs weighing over 50 pounds.

Applicants in need of reasonable accommodation should reach out to people@dogdrop.co. Decisions will be assessed individually based on specific circumstances.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.