Heavy Duty Equipment Manager - Toyota Lift of Houston

Exempt

Job Summary

The Heavy-Duty Equipment Manager is a working manager position that will develop Toyota Lift of Houston’s heavy-duty equipment business, which currently includes high-capacity forklifts.

Essential Functions 

• Develop a business plan to identify and sell to the common users of this equipment.
• Effectively understand and use manufacturers’ programs and resources to attain acceptable market share levels. 
• Manage the customer relationship with these customers, including, selling parts, service, and rental of/and/for heavy-duty equipment.
• Assist in managing controllable expense elements. 
• Analyze the business to determine shortfalls and develop action plans to improve performance. 
• Develop a keen awareness of the competition and competitive products, as well as business and industry trends. 
• Maintain strong knowledge of company inventory. 
• Work in conjunction with the Sales team and Sales Support Group department, responsible for follow-up. 
• Accountable for timely follow up on each sale to ensure customer satisfaction. 
• Coordinate and/or communicate with customers and applicable departments to ensure timely delivery. 
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. 
• Conduct self in the presence of customers and community so as to present a professional image. 
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. 
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. 
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. 
• Perform all other duties as assigned by management in a professional and efficient manner. 

Qualifications

• Prior sales experience and/or training preferred
• Strong communication and interpersonal skills required
• Excellent customer service skills
• Proficient in Microsoft Office preferred 

Travel Requirements

Some Travel

The Heavy-Duty Equipment Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.