What are the responsibilities and job description for the Pet Bather - Dog Spa Support position at Dogtopia of Madison West?
DOG BATHER
- Part-time or full-time. No seasonal.
- Flexible schedule but preference for availability that includes Tuesdays, Wednesdays, and/or Saturdays.
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an compassionate, thorough, professional dog bather! This individual should be someone who understands hard work, how to provide top customer service and ensure a positive environment for the dogs in our care.
Please take a moment to watch this short video to learn more about this location: https://youtu.be/QuQzLTjcauk.
Required Skills and Abilities:
- Professional animal grooming experience OR professional animal experience and be willing to be trained on proper grooming techniques.
- Ability to lift up to 50 pounds.
- Ability to physically and comfortably interact with animals.
- Ability to bend, stand, stoop , walk, sit or walk for long periods of time.
- Ability to use hands to manipulate, handle or reach out with arms.
- Excellent communication and time management skills.
What we offer:
- 40% commission on all spa services rendered all tips
- Discounted dog daycare, training, grooming, and boarding services
- Education in basic dog care & wellness services
- Career progression available based upon merit and interest
- Internship opportunities with Professional Groomer
- Additional certification programs available
- Competitive hourly wages with flexibility in scheduling
- Performance increases and loyalty gifts
- Learn key skills related to customer service, teamwork, or even sales!
What you offer us:
Day to Day Duties
- Personally communicate with clients: clarify instructions, call the client to inform them of service completion, educate clients on services and products available.
- Learn and use clients’ and pets’ names; know pet habits and sensitivities.
- Accurately record and maintain dog records.
- Efficiently and productively coordinate the grooming demand/schedule.
- Ensure the safety and security of animals by using proper animal restraint and grooming procedures.
- Support the Groomer(s) with bathing, including ear cleaning, nail trims, and brush outs in adherence to all health and safety policies.
- Maintain cleanliness and sanitation standards in all grooming and spa areas.
- Manage the bathing and grooming facilities including equipment. Ensure that all equipment is properly cleaned, sanitized and stored.
- Support the team in sales to grow revenue
- Maintain confidentiality in Dogtopia practices and all aspects of the business.
Customer Service and Presentation
- Greet all customers promptly and warmly
- Be knowledgeable on pricing and services
- Set the example for the team on the 3 S’s (smile, story, and satisfaction) and hold accountable to internal and external customer service standards.
- Answer phones, emails, and questions from pet parents
- Become proficient in POS software (training to be provided)
- Strive for high customer review ratings!
Job Types: Full-time, Part-time
Pay: $32.00 - $40.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Tools provided
- Uniform allowance
- Vision insurance
Compensation Package:
- Commission only
- Commission pay
- Tips
- Uncapped commission
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $32 - $40
