What are the responsibilities and job description for the Professional Dog Groomer position at Dogtopia of Madison West?
Dog Groomer
- 1099 Contractor at 50% commissions tips OR
- W2 Employee at 40% commission tips
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, and business-minded professional dog groomer! This individual should be someone who understands hard work, how to provide top customer service and ensure a great environment for the dogs in our care.
Please take a moment to watch this short video to learn more about this location: https://youtu.be/QuQzLTjcauk.
Schedule:
You design your own schedule. Currently we are seeking someone with availability that includes but does not need to be limited to Tuesdays, Wednesdays, and Saturdays; however, we are flexible for the right person.
Qualifications:
- 1-5 years experience OR formal instruction/certification from a professional Groomer or reputable grooming school.
- Be a AKC S.A.F.E. Certified Groomer OR pass exam within 3 months of hire
- Be a Fear Free Certified Groomer OR complete the program within 3 months of hire
What we offer:
- 40-50% commission (based on W9/W2 status) all tips
- Flexibility in scheduling with opportunity to expand hours
- 20% off daycare & training services, 47% off boarding services for personal dog
- Full-time employees are eligible to enroll in our group health, vision, and/or dental plans
- Positive, supportive team culture
What you offer us:
Day to Day Duties
- Personally communicate with clients including clarifying instructions, informing them of completion status, communicating concerns, and scheduling next appointment.
- Coordinate & oversee the scheduling of all grooming/spa appointments with the Dogtopia front of house team
- Know and keep detailed records of dog habits, sensitivities, customer preferences, and grooming records
- Educate clients with confidence and knowledge on the services and products available.
- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have.
- Ensure the safety and security of animals by using proper animal restraint and grooming procedures.
- Perform, train and supervise bathing, including ear cleaning, nail trims, anal glands, brush outs and sanitary cuts, if needed.
- Perform the “Perfect Groom” according to Dogtopia policies and procedures and ensure Grooming Quality Control.
- Complete all grooms on time. Pets are completely dried and groomed according to the client’s instructions.
- Perform client communications (phone calls, emails, greeting, report cards) in a timely manner according to Dogtopia policies and procedures.
- Maintain cleanliness and sanitation standards in all grooming areas.
- Manage the bathing and grooming facilities including equipment. Ensure that all equipment is properly cleaned, sanitized, maintained, and stored.
- Support the team in sales to grow revenue
- Maintain confidentiality in Dogtopia practices and all aspects of the business.
Required Skills and Abilities:
- Ability to lift up to 50 pounds.
- Ability to physically and comfortably interact with animals.
- Ability to bend, stand, stoop , walk, sit or walk for long periods of time.
- Ability to use hands to manipulate, handle or reach out with arms.
- Excellent communication and time management skills.
- Ability to offer outstanding and consistent customer service.
- Ability to groom dogs of all sizes/breeds and to proper breed standard or to customer request.
Customer Service and Presentation
- Greet all customers promptly and warmly
- Be knowledgeable on pricing and services
- Set the example for the team on the 3 S’s (smile, story, and satisfaction) and hold accountable to internal and external customer service standards.
- Answer phones, emails, and questions from pet parents
- Become proficient in POS software (training to be provided)
- Respond to and resolve incidents. Follow up with parents on health and behavior concerns.
- Strive for high customer review ratings!
Job Types: Full-time, Part-time, Contract, Commission
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Tools provided
- Uniform allowance
- Vision insurance
Compensation Package:
- 1099 contract
- 50% commission
- Commission pay
- Tips
- Uncapped commission
Schedule:
- Choose your own hours
- Monday to Friday
- Weekends as needed
Work Location: In person
