General Manager

General Manager (GM)
Dogtopia of Maplewood

Dogtopia of Maplewood is searching for a dynamic and motivated General Manager to lead our team and oversee all aspects of daily operations. We are looking for a leader with a strong passion for dogs and an even stronger commitment to cultivating a positive, collaborative workplace. The ideal candidate will take ownership of the overall financial health of the business, inspire and develop their team, and consistently anticipate and address operational needs.

Responsibilities:

Leadership and Team Development

• Lead, inspire, and manage the entire team to deliver a best-in-class experience for dogs and their pet parents.
• Recruit, retain, and develop team members with a focus on career growth and engagement.
• Promote a positive, solutions-focused work environment and proactively address daily challenges.
• Mentor team members, empowering them to take ownership of their roles.

Operational Excellence

• Oversee all daily operations to ensure smooth, efficient functioning across daycare, boarding, and grooming services.
• Independently manage and solve operational issues as they arise, and partner with ownership to enhance or adjust processes.
• Ensure adherence to Dogtopia’s safety, cleanliness, and wellness standards, holding the team accountable to these core values.
• Maintain organized and effective operational systems to ensure a safe, clean, and welcoming facility.

Financial Management

• Take full responsibility for the financial health of the business, setting and achieving revenue goals.
• Monitor and optimize key performance metrics, including customer satisfaction, retention, and add-on sales.
• Oversee inventory, payroll, and other budget items, ensuring financial efficiency and stewardship.
• Report on business performance to ownership with a high-level view, offering insights and recommendations.

Customer Engagement and Communication

• Serve as a point of contact for pet parents, fostering an environment of trust, safety, and exceptional service.
• Lead the team in maintaining a welcoming and organized front desk, ensuring all customer interactions are friendly, informed, and proactive.
• Promote a positive customer experience through regular engagement, updates, and proactive communication about pet needs and behavior plans.

Qualifications:

• High School Diploma required, Bachelors Degree in animal science, business, communications or related field preferred along with 2 years of proven leadership experience.
• Proven experience in managing operations, preferably in a pet care, hospitality, or customer-facing business.
• Strong financial acumen and experience managing budgets and business metrics.
• Demonstrated ability to lead, motivate, and develop teams.
• Exceptional organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• A solutions-oriented, positive outlook with adaptability to handle day-to-day challenges independently.
• Ability to work a flexible schedule to meet business needs.

Compensation:

• Competitive base salary with performance-based quarterly bonuses. Total compensation $50,000 - $70,000/year

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Shift:

• 8 hour shift

Experience:

• management: 2 years (Required)
• pet care: 1 year (Required)

Ability to Relocate:

• Maplewood, MN 55109: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $70,000