MUST BE AT LEAST 18 YEARS OLD TO APPLY
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Sales Manager. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer : Let's look at what Dogtopia does for you!
- It's always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with more than 60 locations
- Additional certification programs available based upon merit and interest
- Competitive hourly wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let's get into what you can offer us.
Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to :
Create effective daily room scheduleMake copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in personRecord accurately health and behavioral notes in daily activity log and communicate those with both shiftsTake dogs to appropriate playroom based on size and temperament and retrieve themPrepare lunches, feedings, medications and special needs lists based on parent's requestsMaintains confidentiality in Dogtopia practices and all aspects of the businessProficient in POS software (training to be provided)Checking in and out of daycare dogs, checking appropriate spa services for departure, stamping passes correctly in the a.m.Noting which dogs owe for the dayChecking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordinglyCreating invoices for daycare and boarding dogs correctlyCompleting payment transactions both cash and creditCreating daycare passes and adding them to pet profileConducts evening closing procedures including transaction totals and balancing the cash drawerGreets all customers promptly and welcomingUtilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the teamEffectively communicates health and behavior concerns with customers in a professional mannerAnswers the milt line phone system, transfers calls, takes messages and communicates messages in a timely mannerUtilizes training opportunities for the team such as dog injuries, billing issues, or customer complaintsMaintains front desk supplies and inventoryActively communicates team developmental needs and issues with Assistant Manager, General Manager and the entire management team regularly to ensure growthProven ability to offer verbal and written feedback to team members to hold accountability to standardsAs part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties. Please take a moment and watch this short video to learn more about the brand : https : / / www.youtube.com / watch?v=9FONo1u85eY.
Job Types : Full-time, Part-time, Hourly
Ability to commute / relocate.
Work Location : In person
