Dog Daycare Sales and Customer Service Coordinator

Do you LOVE dogs? Want to bring your dog to work? We are looking for an energetic, customer and sales-focused individual who excel at building strong relationships—not only with existing customers but also by attracting new customers to grow our daycare. Your role is something we call a Parent Relationship Manager. The PRM, also known as our sales and marketing expert, plays a crucial role in the operations of the business, focusing on parent relationship management, marketing, social media, and sales. Their primary responsibility is to drive lead generation, conversion, and retention of our parents through oversight of the Front Desk employees and sales training. They own the first impression of the business and are critical in ensuring an excellent customer experience. The PRM is accountable for the success of various operational levers. They oversee the life cycle of the parent from lead generation through retention. It is critical that they build a strong Front Desk team to prevent any barriers for our parents and provide an authentic and effective sales process. The PRM is responsible for driving lead generation through appropriate search and social media practices as well as all other marketing efforts. They must implement a strong lead management process and ensure that Meet &Greets are conducted efficiently. This involves scheduling appointments, coordinating with staff, addressing any issues promptly, and providing a welcoming experience for potential parents. Subsequently, the PRM focuses on converting these M&G interactions into actual enrollments, utilizing persuasive communication, parent education, and tailored solutions to meet the needs of the parents and their dogs. The PRM will also foster long-term relationships and loyalty, utilize data-driven insights to identify at-risk parents and implement proactive retention strategies, and partner with the General Manager and Back of House Manager to ensure seamless integration of sales and retention efforts with operational excellence. Overall, the role demands strong interpersonal skills, organizational abilities, an intrinsic drive for continuous improvement, and a proactive approach to building and maintaining client relationships while driving sales and retention and ensuring operational success.

Your key metrics for success in this position center around Lead Generation and Conversion of those leads to paying customers.

Requirements:

• At least 1-2 years in a customer and sales-facing role, preferably in retail, hospitality, or pet care.
• Comfortable making recommendations, handling objections, and closing sales to achieve goals.
• Capable of managing multiple tasks in a fast-paced environment while maintaining attention to detail.
• Ability to think on your feet and handle customer concerns with patience and professionalism.
• Strong communication and organizational skills.
• Proactive attitude and strong work ethic.
• Excellent problem-solving skills.
• Comfortable working in an environment with dogs of all sizes
• Availability to work flexible shifts, including weekends and holidays as needed

The Rules by which we, as DOGTOPIANS live by:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Paid training

Supplemental Pay:

• Commission pay

Work Days:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Scottsdale, AZ 85260 (Preferred)

Ability to Relocate:

• Scottsdale, AZ 85260: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18