What are the responsibilities and job description for the Dog Daycare Sales and Customer Service Representative position at Dogtopia?
We are looking for energetic, customer and sales-focused individual who excel at building strong relationships—not only with existing pet parents but also by attracting new customers to grow our daycare.
As the face of our Dogtopia daycare, our front desk team plays a vital role in driving growth by
Responsibilities:
- Greet pet parents warmly, provide knowledgeable assistance, and ensure a positive experience from check-in to check-out.
- Handle check-ins and check-outs efficiently, process payments, and maintain accurate records in the system.
- Conduct follow-up calls, respond to inquiries, and engage with potential customers to schedule consultations and convert leads into sales.
- Drive sales and provide exceptional customer service by engaging with pet parents and understanding their needs.
- Actively sell daycare enrollments, wellness services, and other offerings by effectively communicating their benefits to pet parents
- Book daycare meet and greets, wellness services, and consultations while optimizing the schedule for efficiency.
- Collaborate with the team to deliver an outstanding customer experience at every touchpoint, ensuring satisfaction and retention.
- Support and participate in community events, outreach programs, and in-store promotions to attract new customers.
- Assist in the overall cleanliness of the facility, including tidying up common areas
- Achieve set sales targets provided by GM.
Requirements:
- At least 1-2 years in a customer and sales-facing role, preferably in retail, hospitality, or pet care.
- Comfortable making recommendations, handling objections, and closing sales to achieve goals.
- Capable of managing multiple tasks in a fast-paced environment while maintaining attention to detail.
- Ability to think on your feet and handle customer concerns with patience and professionalism.
- Strong communication and organizational skills.
- Proactive attitude and strong work ethic.
- Excellent problem-solving skills.
- Comfortable working in an environment with dogs of all sizes
- Availability to work flexible shifts, including weekends and holidays as needed
The Rules by which we, as DOGTOPIANS live by:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Supplemental Pay:
- Commission pay
Work Days:
- Monday to Friday
- Rotating weekends
Application Question(s):
- Why do you want to work for Dogtopia?
- What techniques do you use to close a sale and encourage a customer to make a decision on the spot?
Ability to Commute:
- Orlando, FL 32826 (Required)
Work Location: In person
Salary : $14 - $17
