What are the responsibilities and job description for the Dog Daycare Supervisor position at Dogtopia?
Job Summary:
Dogtopia, the leading provider of dog daycare, boarding, and spa services, is seeking a passionate Dog Daycare Supervisor to join our team. As a Dog Daycare Supervisor, you will play a crucial role in ensuring the safety, socialization, and well-being of our furry guests. You will have the opportunity to work in a fun and fast-paced environment where you can interact with dogs of all breeds and sizes, while guiding and supporting a team to deliver exceptional care.
Qualifications and Skills:
- Proven leadership experience in managing and motivating a team.
- Excellent communication and interpersonal skills.
- Experience in staff training, coaching, or team leadership preferred.
- Ability to remain calm and handle high-energy environments effectively.
- Time management
- Detail oriented and strong multi tasker
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature
Core Duties:
- Maintain high operational standards, identifying areas for improvement.
- Oversee weekly schedules for Canine Coaches and Rovers, ensuring labor costs remain within budget.
- Manage shift staffing, call-outs, and maintain optimum team levels.
- Lead by example with a positive attitude and servant leadership.
- Train, motivate, and develop back-of-house employees in customer service, cleaning, safety, and dog care.
- Ensure team members complete learning paths on time.
- Conduct monthly one-on-ones and provide written updates to management.
- Communicate growth and development needs to leadership.
- Handle hiring, onboarding, and training of new back-of-house team members.
- Address pet parent and employee concerns, dog injuries, illnesses, and behavior issues.
- Plan and conduct daily shift huddles and contribute to monthly team meetings.
- Recommend employee incentives and engagement activities.
Oversight Responsibilities:
- Canine Coaches: Training, development, engagement, playroom cleanliness and management, playroom activities, and scuffle drills.
- Rovers: Dog evaluations, feeding, medication, spa services, facility cleanliness, transportation, and wellness checks.
- Facility & Safety: Maintain cleanliness, manage behavior modification plans, ensure equipment upkeep, use cleaning products properly, and handle dog/employee injuries.
- Health & Grooming: Learn and perform basic grooming tasks, identify dog breeds and behaviors, and report incidents immediately.
Customer Service & Team Culture:
- Work professionally with the team and embody Dogtopia’s 3 Ss: Smile, Story, Satisfaction.
- Stay knowledgeable on pricing and services, aiming for high customer satisfaction.
- Live by Dogtopia-isms: Love life like a dog, stay loyal to the pack, chase the highest safety standards, play to your fullest, and treat every day like it’s the Most Exciting Day Ever!
ENJOY your team! GROW your team! PLAY to your fullest potential!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid training
Work Days:
- Monday to Friday
- Rotating weekends
Application Question(s):
- What leadership experience do you have in a fast-paced environment, and how did keep your team motivated?
- Why do you think you would be a good fit for this role at Dogtopia?
Ability to Commute:
- Sanford, FL 32771 (Required)
Work Location: In person
Salary : $15 - $16
