What are the responsibilities and job description for the Front Desk Support position at Dogtopia?
Customer support
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, and customer service minded individual that will be the first and last point of contact for our pet parents each day. This person must love dogs and enjoy a high energy ever changing work environment. Upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Position Requirement & Training Period
No previous experience working with dogs is necessary. Training for this position will include basic training in large group, open-play canine management; however, the day-to-day responsibilities of this role will not include playroom management. Understanding of the playroom policies and procedures is important to the customer engagement role of this position and so every staff member must experience some training in the playrooms.
What we offer: Let’s look at what Dogtopia does for you!
- Education wage incentives
- Free dog daycare on the days you work, discounted on days you don’t
- Discount boarding, training, and grooming services
- Education in basic dog obedience and training
- Education in basic skills related to customer service and sales
- Career progression available based upon merit and interest
- Fun, fast paced, dynamic team culture
What you can offer us:
Day to Day Duties
- Moving dogs safely from the drop off line to their playroom in the morning, and out to their vehicle in the afternoon
- Boarding and daycare dog meal preparation
- Perform basic spa services as needed (training provided)
- Laundry, general cleaning and miscellaneous tasks as needed
- Answer questions from pet parents
- Be knowledgeable on pricing and services
- Relay accurately health and behavioral notes in pet files & share with the pet parent as requested.
- Relay pertinent owner notes and information for the Front of House team in the proper channels
- Maintain confidentiality in Dogtopia practices and all aspects of the business.
- Support your team with day to day responsibilities, as needed.
- Understand and live by our Dogtopia-isms:
o We LOVE life unconditionally like a dog
o We STAY loyal to our pack.
o We CHASE the absolute highest standards of safety.
o We PLAY to our fullest potential.
o We TREAT every day like it’s the Most Exciting Day Ever!
Customer Service and Presentation
- Maintain a neat and organized Front Desk and lobby at all times
- Greet all customers promptly and warmly
- Utilize the 3 S’s (smile, story, and satisfaction) and hold yourself accountable to internal and external customer service standards.
- Monitor webcam footage and report concerns to Shift Leader to ensure customer satisfaction
- Strive for high customer review ratings!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Waukesha, WI 53188 (Required)
Ability to Relocate:
- Waukesha, WI 53188: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
