Receptionist / Dog Daycare Lead

DOGUROO is seeking a Reception

Lead to

join our pup loving pack as a part time or full time employee!

Who we are :

DOGUROO is a full service, resort experience for Atlanta's dogs

and their parents. We offer daycare, boarding, grooming, and retail. Our pack

takes pride in our work by conducting and holding ourselves to an extremely

high standard of customer care and dog safety.

Who you are :

Applicants should be : organized, enthusiastic, detail oriented,

hard-working, dedicated, dog-loving and professional. Ability to add positivity

to our team while maintaining our top notch work environment is a

must! Time management and a strong background in leadership is necessary

as you will be directing 1-4 people at any given time.

What we expect :

Our facility is 25,000 square feet of renovated warehouse space,

so proper shoes and the ability to stand for long periods of time on cement are

required. We proudly open our doors to ALL dogs; so applicants should be

comfortable around all breeds, regardless of their age and size. We expect all

our pack members to be punctual and have reliable transportation.

Work Schedule & Benefits :

DOGUROO is open 365 days a year! Our main shifts are 10 : 30AM -

6 : 30PM, 6 : 15AM-1 : 30PM, and 8 : 30AM-5 : 30PM. Ideal applicants will be available

weekends and holidays.

Applicants will enjoy discounts on retail and in house services

after completion of the 90 day probationary period when hired. Employees who

work 30 plus hour a week will have access to health insurance, dental and

vision insurance, and our 401k program.

Salary :

Reception Leads range from $14-$15 / hour. Part time positions

lead to full time positions based on performance. There is always the potential

for growth within the company if you are a passionate and hardworking pack

member!

Are you ready to become part of our pack?

Responsibilities :

Provide impeccable customer service by following our Service

Foundation principles. You will ensure that each customer is treated with

respect and dignity in order to develop and maintain strong

relationships.

Answer all incoming calls, respond to voicemails and

emails.

Make boarding reservations; book grooming, training, and

temperament test appointments. Schedule daycare reservations.

Manage cash, check, and credit card transactions and

reporting / reconciling

Gets to know clients and their pet's names on a regular

basis

Obtain all information related to a pet's visit; ensure

accuracy of all information.This includes client information as well as pet

information. Input all information into resort computer systems.

Interact and communicate closely with other staff to ensure

client and pet needs and concerns are understood and addressed.

Have general knowledge of all services offered at site and be

able to provide solutions to the clients needs.

Obtain vaccination records from veterinary offices and input

into the computer.

Assists in managing waitlists on weekends / peak

season / holidays and ensures that rooms are utilized to maximum capacity.

Act as liaison between veterinarian and customer / emergency

contact, keeping all parties informed of ongoing problems when necessary.

Help initiate "white glove" treatment to our best customers,

ie. Call best customers well before peak seasons to secure reservations before

we are "sold out".

Respond promptly and troubleshoot any customer relations

issues, keeping in mind our empowerment goals. Promptly address any

uncomfortable situations with customers

Ensure the facility meets or exceeds expectations with

regards to cleanliness and safety.

Notifying manager when levels of inventory are low for

supplies

Ensure all common areas (lobby and employee spaces) are well

maintained, clean and free from hazards ie : wet floors, defecant, etc.

Consult with other departments

Lead a team of 1-4 people during your shift

Communicate with GM and RL, and other team leads

Other duties as assigned

Work with a team who all exemplify these qualities :

A passion for animals and animal care, especially dogs

cats. Willing to learn animal behavior to ensure their safety.

Focuses on safe and gentle handling. Forceful, aversive,

aggressive handling, vocalizing or treatment will not be tolerated.

Customer Service Oriented - Ability to take care of the

customers' needs while following company procedures. Manages difficult or

emotional customer situations; Responds promptly to customer needs; Responds to

request for service and assistance. Build trust with customers.

Willing and able to communicate directly with clients, both

written and orally, about their dog. Works to make these "lifetime

clients".

Must be able to multitask and be very detailed oriented. Must

be able to start and stop work.

Must be able to work under conditions that require sitting,

standing, walking, bending, reaching, pulling, pushing and grasping.

Conflict Resolution - Ability to handle conflict with tact

and diplomacy

Good team work and willingness to assist other departments as

necessary

Cheerful, friendly, positive team-oriented attitude

Strong attention to detail, especially where documentation is

concerned. Ability to work in computer systems such as Microsoft Office.

Reliable, punctual, and dependable

Ability to work a flexible schedule, including holidays and

weekends

Ability to take direction well and apply it

independently

Ability to work in temperature extremes, work outside, or in

distracting work environments such as loud noise / sound

Ability to tolerate being in close contact with various

bodily fluids and to get dirty frequently

Physically able to handle dogs of all sizes and to lift up to

60 lbs.

Other duties as assigned.

Salary : $14 - $15