Front Desk Receptionist

We are seeking a friendly, organized, and compassionate receptionist to join our veterinary clinic. The receptionist is the first point of contact for clients and plays a critical role in creating a positive, welcoming environment. You will handle a variety of administrative tasks, manage client appointments, answer calls, and assist with patient intake to ensure smooth clinic operations.

Key Responsibilities:

• Client Interaction:
• Greet and check in clients and their pets with a warm and friendly demeanor.
• Answer and manage phone calls, providing information on services, pricing, and appointment availability.
• Schedule appointments, send reminders, and follow up with clients as needed.
• Process client inquiries, both in person and over the phone, and provide excellent customer service.
• Administrative Duties:
• Manage client records, inputting accurate and detailed information into the clinic’s system.
• Process billing and payments, including handling insurance claims and financial inquiries.
• Prepare and maintain patient files, ensuring all forms are completed properly.
• Assist with inventory management, including tracking and ordering office and medical supplies.
• Communication & Coordination:
• Liaise with veterinary technicians, doctors, and other team members to ensure effective patient care.
• Assist in preparing clients for procedures and explain post-visit care instructions.
• Handle emergency appointments and provide clients with instructions in urgent situations.
• General Office Support:
• Maintain the cleanliness and organization of the clinic.
• Manage the clinic’s email and respond to client inquiries.
• Process medical records and ensure proper confidentiality of client and patient information.

Qualifications:

• High school diploma or equivalent (preferred).
• Prior experience in customer service or administrative roles (experience in a veterinary or medical setting is a plus).
• Strong communication and interpersonal skills.
• Proficient with office software (Microsoft Office, clinic management systems, etc.).
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy for animals and their owners.

Physical Requirements:

• Ability to stand or sit for extended periods of time.
• Some light lifting may be required (up to 20 lbs).

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Day shift
• No nights
• No weekends

Work Location: In person

Salary : $13