What are the responsibilities and job description for the SBA Portfolio Manager position at Dogwood State Bank?
Description
About Us
Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.
Position Summary
This position is responsible for managing a portfolio of SBA loans and performing all servicing actions as required per both Bank and SBA policies and procedures in order to maintain and preserve SBA guarantee.
Key Responsibilities
- Independently manage and service a portfolio of assigned loans.
- Determine whether proper course of action is permitted by the SBA in accordance with SOP guidelines, Federal regulations, and the Bank’s SBA policy.
- Elevate loans up to 60 days where debt will not be recouped to the appropriate internal business unit.
- Responsible for customer service telephone calls and inquiries.
- Log, assign and track all received requests.
- Review credit reports and other documents affecting repayment ability or payment of SBA loan guarantee.
- Prepare and submit deferments for review and approval.
- Retrieve credit file.
- Exercise decision making and authority to minimize organizational risk by leveraging operational controls.
- Contribute to organizational projects and improvement initiatives.
- Reconcile misapplied payments.
- Ensure mitigation strategies have been taken to collect and resolve debts.
- Prepare monthly status reports.
- Conduct a thorough review of loan collateral and recommend the appropriate course of action to secure or dispose.
- Document servicing file with recommendation.
- Complete customer requests such as multi- funding, not including construction.
- Performs other related duties as assigned.
Requirements
General Qualifications
- Bachelor’s degree in business administration or related field or equivalent banking experience.
- Minimum of 3 - 5 years servicing or underwriting experience, preferably with SBA loans.
- SBA SOP knowledge required.
- Jack Henry, E-Tran and Capital Access Financial System experience are preferred.
- Working knowledge of industry regulations and legislative guidelines.
- Comprehensive understanding of SBA lending, operations activities, products, and services.
- Ability to resolve issues, work independently, and meet deadlines.
- Basic knowledge of bank administration, lending and operations products and services; related State and Federal laws and regulations and other Bank operational policies and procedures.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical and management skills.
- Excellent interpersonal skills.
Physical & Mental Demands
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position. Quick thinking, adaptability and exercise discretion when necessary.
