Ford Mobile Service Coordinator

Brooksville Ford

Join the team at Brooksville Ford, the Tampa area's newest and fastest growing Ford store!

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – 

Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities – Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities Include:

- Coordinate appointments for maximum efficiency

- Coordinate customer vehicle pick up and redelivery 

- Manage Repair Order process from start to finish

- Ensure correct parts are on-hand, and provided to technician for daily work schedule as required

- Process payment

- Coordinate with Parts Department to add additional sales opportunity parts to mobile vehicle daily; ie: filters, wipers, batteries

- Add additional labor and parts to the RO as required, based upon on-site multi-point inspection completion

- Ensure unused parts are accounted for and added back to inventory

Workload Schedule and Routing

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

- Utilize Route Optimization to set Mobile Service appointments

- Coordinate with main shop team when repair needs are outside of Mobile Service scope

Customer Communication Prior to, During and After repair

- Confirm customer appointment the day prior to service

- Communicate day of Mobile Service status

- Customer Follow-Up to ensure all went as planned, and exceeded expectations

- Ensure customer satisfaction

- Prospect and Partner with Fleet staff to solicit Fleet business