Customer Service Representative

Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.

• Answer customer calls and questions
• Monitor the call queue to ensure that department is meeting goal times
• Respond to emails received in the customer service ticket box
• Respond to emails received in the pick- up ticket box
• Respond to Customer Queries on Web Chat
• Trace and monitor critical accounts to ensure on-time delivery
• Create monthly service reports for customers
• Problem-solve customer issues that arise throughout the day
• Rotate as Receptionist
• Answer all phone calls coming in to the Corporate Office by operating the switchboard
• Greet Visitors and applicants as they enter and assist them with their needs
• Customer database maintenance
• Complete pick-up logging
• Stuff and mail all paper invoices to customers
• Prepare weekly timecards and various outgoing mailings
• Perform other duties as needed
• High School education or equivalent
• Excellent Customer Service & Telephone Etiquette
• Excellent communication skills- verbal and written
• Excellent Mindset
• Detail-oriented
• 45-50 WPM typing skills
• Proficient in Microsoft Excel
• Ability to work in a team as well as independently
• Excellent attendance
  
  
  

WORKING CONDITIONS/PHYSICAL DEMANDS

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
  
  
  

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.