What are the responsibilities and job description for the Field Support Representative position at DOHRN TRANSFER COMPANY?
$18.00/hour
Monday to Friday
Evenings
OT After 40 hours!
Dohrn offers great benefits including: health insurance, 401k matching, short/long term disability and much more.
Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.
Dohrn is seeking a Field Support Representative at our Rock Island, IL Terminal/Corporate Office
PURPOSE
To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.
ESSENTIAL DUTIES
- Prepare paperwork for launching drivers
- Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
- Provide clerical support for Operations
- Complete daily reports for OS&D, payroll, driver hours, and attendance
- Contact customers to schedule appointments, residential, and driver collect/COD shipments
- Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
- Dispatch pickups to Drivers and answer Driver questions
- Check in drivers, ensuring their paperwork is intact and complete
- Collect and review all driver paperwork for accuracy
- Help educate drivers on proper paperwork completion
- Enter Driver Vehicle Inspection Report data
- Scan bills of lading, delivery receipts, manifests, strip sheets
- Image and index all documents to the central imaging system
- Work in Imaging Check to ensure all documents have been scanned
- Perform other data entry as needed
- Perform other duties as needed
MINIMUM REQUIREMENTS
- Valid Driver License
- High School completion or equivalent
- Computer skills including Microsoft Office
- Data entry, 10-key and typing experience
- Detail-oriented, organized
- Good communication skills- verbal and written
- Excellent customer service skills
- Problem solver, self-motivated
- Ability to multi-task in a fast-paced environment and react to change productively
- Ability to work in a team as well as individually
- Excellent attendance
WORKING CONDITIONS/PHYSICAL DEMANDS
- Primarily sedentary work, which involves sitting most of the time
- May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
- Visual Acuity including regular use of items including a computer screen or monitor
- Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
- Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others
To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Rock Island, IL 61201 (Preferred)
Ability to Relocate:
- Rock Island, IL 61201: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18
