What are the responsibilities and job description for the Customer Service Representative position at Dohrn?
Overview
Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools.
Responsibilities
• Answer customer calls and questions• Monitor the call queue to ensure that department is meeting goal times• Respond to emails received in the customer service ticket box• Respond to emails received in the pick- up ticket box• Respond to Customer Queries on Web Chat• Trace and monitor critical accounts to ensure on-time delivery• Create monthly service reports for customers• Problem-solve customer issues that arise throughout the day• Rotate as Receptionisto Answer all phone calls coming in to the Corporate Office by operating the switchboardo Greet Visitors and applicants as they enter and assist them with their needso Customer database maintenanceo Complete pick-up loggingo Stuff and mail all paper invoices to customerso Prepare weekly timecards and various outgoing mailings• Perform other duties as needed
Qualifications
• High School education or equivalent• Excellent Customer Service & Telephone Etiquette• Excellent communication skills- verbal and written• Excellent Mindset • Detail-oriented• 45-50 WPM typing skills• Proficient in Microsoft Excel• Ability to work in a team as well as independently• Excellent attendance
WORKING CONDITIONS/PHYSICAL DEMANDS
• Primarily sedentary work, which involves sitting most of the time • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; • Visual Acuity including regular use of items including a computer screen or monitor• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
