Dolan IT Business Liason

Description

The IT Business Liaison is responsible for fostering and building service delivery rapport with internal customers, Tier 1 support, completing assigned project tasks, inventory management, and vendor management.

This position is accountable for providing a high degree of customer service specific to ensuring a seamless employee onboarding process. This includes being onsite for onboards, providing immediate and front-line support during the process, and follow-through to ensure staff transition to a formal IT Support workflow.

This position will also support the onboarding experience by completing employee computer setups; this includes ensuring SaaS connectivity and functionality and providing solutions or direction for any technical questions or issues to complete the onboarding process.

This position will be responsible for accurately tracking and maintaining computing inventory of equipment used in the onboarding process.

This position is also responsible for providing and supporting project level work as assigned by IT Management.

Why Dolan?
We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package.

Essential Duties and Responsibilities:
Primary duties and responsibilities include, but are not limited to, the following:

• Track, maintain, and prioritize the monthly onboarding schedule.

• Provide onsite support for all onboards to ensure they can perform all computing aspects (applications, email, printers, mobile, computer) required for their jobs.

• Provide Tier 1 support in the onboarding process, and work in tandem with IT Management on any Tier 2 issues for prompt resolution.

• Communicates and follows through with onboards to ensure technical issues are addressed.

• Provides the requisite documentation on troubleshooting and issue resolution.

• Provides primary organization and management of the IT asset tracking software.

• Provide organizational assistance for projects as assigned by IT Management.

• Provide basic user account and organizational unit (OU) maintenance in Active Directory (AD) and Office 365.

Benefits:
After 90 days (about 3 months) every full time Dolan Auto Group employee will receive the following benefits:

• Paid Time Off/Vacation.
• Employer Paid Health Insurance.
• Employer Paid Dental Insurance.
• Employer Paid Vision Insurance.
• Employer Paid Short Term Disability Insurance.
• Employer Paid Term Life Insurance.
• Employer Matched Christmas Club Savings Fund.
• Employee pricing on vehicle purchases, service, and parts.
• Training, tuition, and certification reimbursement for job specific training.
• Exclusive employee discounts available through select local businesses.

401k Retirement Plan:
In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.

Why Should You Apply?
At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each, and every day. To move expectations forward. To break away from the status quo, and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, we call the Dolan Family.

A Few Things Worth Knowing about Dolan Auto Group:
Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 600 local residents. We take pride in being a family owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.

• Voted Best Place to Work and received 1st place: 2020, 2021, and 2022.
• Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 550 employees.
• Most Philanthropic Business by NNBW.
• Business Recognition Program Honored by the City of Reno.

Get In and Join the Family!

Qualifications

Qualifications

• High School Diploma required.
• 2-3 years of Customer Service experience involving direct interaction with a customer base
• 1-year Help Desk experience (Tier 1) providing support to internal customers
• Experience working in a high-volume support environment
• Understanding of end-user technology and troubleshooting skills
• Experience with office productivity applications
• Experience supporting Software as a Service (SaaS) based applications

Physical Demands
Must be able to stand for long periods of time, repetitive body movement, squatting, twisting, kneeling, bending, stooping, fast-paced walking and light jogging when necessary, lifting or moving of up to 50 pounds without assistance at various times, and exposure to weather, where extreme temperature ranges may be encountered.