What are the responsibilities and job description for the Host/Hostess position at Dolce Miami?
The Host/Hostess is responsible for seating as many guests as possible in the restaurant, maintaining hospitable and friendly interactions with all guests, and ensuring that the dining room, entryway, host stand, and menus are kept clean throughout shift, among other position responsibilities as dictated by management.
Duties and Responsibilities:
- Must be available to work Friday to Monday.
- Engagement with guest's in a professional, calm, welcoming manner
- Constant communication done with clarity
- Uses LDV standards of engagement for all service techniques
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Provide engaged, friendly, and attentive customer service to all guests
inclusive of eye contact, respectable conversation and smiling
- Basic knowledge of menu items, wines, beers, and cocktails, appropriate to answer guest questions
- Maintain a clean and organized workstation (host stand)
- Practice highest regards for safety within all areas and with all materials
- Follow and adhere to all standards set forth by the Department of Health (DOH)
- Perform all other related activities as assigned by management
Qualifications
- Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures
- Ability to speak, understand, read and write in English.
- Maintain friendly, helpful and positive attitude at all times.
- Strong customer service background
- Ability to have an outgoing, friendly disposition for guest relations
- Adherence to company, state, and county sanitation standards.
- Strict adherence to posted schedule and clock in/out at times.
- Attendance to company meetings and training seminars as required.
- Responsible for training and developing new employees to LDV Hospitality’s standards of service.
- Adherence to company uniform and grooming policies.
Education, Experience, Knowledge Requirements
- 1 years’ experience as a Host of a similar caliber concept
- High School education is preferred, but not required
Physical/Special Requirements
- Ability to lift at least 30 pounds on a regular basis
- Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Mobility and manual dexterity appropriate to staff the Host position.
Work Environment
- Ability to withstand a high volume of business and the movement, noise and temperature extremes associated with that volume
- Ability to perform essential job functions under pressure, maintain professionalism when working under stress
Acknowledgment
LH Employment Services and its Managed Companies is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. LH Employment Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions made by LH Employment Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where weoperate. LH Employment Services will not tolerate discrimination or harassment based on any of these characteristics.