Department : Private Fleet
Reports To : Fleet Manager
General Summary :
Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.
Duties & Responsibilities :
- Plan and assign outbound, vendor backhaul, and OVD loads
- Plan and assign rolltainer sweeps and dunnage consolidations
- Reporting Function :
Report on time load pick up
Report on time store deliveryReport BOL pick-upReport on tractor utilizationReport on vendor backhaul pickup and deliveryAnswer and process driver load messages through satellite communications and plan swapsResolve load issues involving bustouts, overweights, and / or paperwork issuesAnswer telephone calls from drivers, vendors, DCs, SSC, and other external sourcesWork with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
Knowledge, Skills and Abilities (KSAs) :
Proficient communication (written and verbal), listening, and interpersonal problem-solving skillsKnowledge of dedicated transportation operationsHigh attention to detail, strong planning, and organization skillsUnderstand driver logs and hours of serviceProficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment trackingAbility to function in a high-stress environment▪ Must know MS Office softwareWork Experience & / or Education :
Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.One to two years of customer service experience preferredOne to two years of onsite driver dispatch experience preferredOne year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)
