CLAIMS REPRESENTATIVE SR - Workers' Compensation

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

 

General Summary:

Investigate, evaluate, negotiate, and resolve complex workers’ compensation claims within authority and with limited supervision.

Job Details

Duties and Responsibilities:

• Timely conduct interviews with injured employees, customers, store personnel and medical care providers within 24 hours of receiving reported incident to evaluate facts regarding compensability of a claim under the state requirements. Maintain contact with appropriate parties throughout life of file to manage payment of appropriate benefits and mitigate exposure. Reserve claim for expected exposure, and timely document claim notes within claim system, maintaining updated action plan.
• Timely coordinate with injured employee and store personnel regarding medical documentation supporting and facilitate return to work and light duty return to work
• Manage requests for authorization of medical care and oversee facilitation of medical care to ensure timely, appropriate, and related treatment for the work injury.
• Utilize professional judgment and experience to reserve, handle and resolve complex claims within authority and evaluate and make recommendations for reserves and action plan for resolution of claims exceeding authority.
• Provide direction to defense attorneys for claims in litigation, medical case managers and private investigators as appropriate for assigned claims.
• Develop and maintain proactive strategic plan of action for the management and resolution of claims for the life of the file.
• Maintain a working knowledge of multiple state Workers’ Compensation and statutes and maintain applicable current state licensing requirements.

Qualifications

Knowledge, Skills, and Abilities:

• Customer service oriented and works well in a team environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to prioritize complex claims.
• Must be detail oriented and able to meet deadlines.
• Ability to handle confrontational situations in a mature and professional manner.
• Working knowledge of Microsoft office programs and ability to type 40 wpm.
• Advanced knowledge of medical and legal terminology.
• Previous Workers’ Compensation claim handling experience.

Work Experience and/or Education:

• College degree preferred or equivalent experience considered.
• 2 years experience with workers’ compensation is preferred.