Sr. Director, Store Operations

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

General Summary:

The position provides leadership to advance the company’s strategic plans through data analysis, tactical planning, and serving as a liaison between store operations, merchandising, distribution, facilities, vendors, and other support functions to ensure proper coordination of programs and processes that impact store operations. Areas that this role will support include strategies/processes related to new stores, company pilot programs, remodels/relocations, shrink, store standards, compliance disciplines, vendor partnerships, and sales growth.

 

Duties & Responsibilities:

• Partner with territory, division, region, and district leadership to identify opportunities and coordinate tactics to drive operational effectiveness in the field.
• Act as a liaison between field operations, vendor/DSD partners, and store support center leadership to align resources necessary to support the field operations group.
• Provide direct support to Sr. Vice President and Division Vice Presidents on project coordination and the implementation and sustained execution of company initiatives.
• Review, communicate and inspect execution plans around key company programs, events, and initiatives through field and in-store visits.
• Prepare and present materials/strategy to all field leaders.
• Perform root cause analysis for “out of bounds” (OOB) shrink markets; poor store standards/execution, adherence to regulatory compliance initiatives, and underperforming new and comp stores.
• Coordinate training and support with Field and SSC leaders to improve performance in these markets.
• Monitor the performance of new/relocation/remodel stores and execution of store grand opening programs for consistent brand implementation.
• Partner with SVP and DVP in the evaluation, coaching, and training of region and district leadership.

Qualifications

Knowledge, Skills, and Abilities:

• Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of Dollar General’s mission and values.
• Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory.
• Demonstrated ability to produce desired results by working with multiple functions to create win/win scenarios for all involved parties.
• The ability to influence leaders at all levels to make decisions and execute against an action plan.
• Demonstrated strong interpersonal and customer service skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, and demonstrated flexibility/adaptability.
• Ability to effectively work in collaboration with others to achieve business objectives in a participative management style.
• Outstanding verbal, written and technical communication abilities including the ability to present to a large audience on a regular basis.
• Exhibit the leadership capability for development in more senior roles.

Work Experience &/or Education:

• Bachelor’s degree (preferred) with 10 years retail experience to include management and multi-unit; equivalent education and experience combination will be considered
• Previous retail experience should be with discount, convenience, grocery, or similar retail environment. 

Note: This position requires weekly travel.

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