Retail Sales Lead

Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We’re also backed by strong consumer-focused investors who share in our vision of building one of the world’s next great consumer brands.

Our team is growing quickly and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.

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About the Position:

As a Retail Sales Lead at Dolls Kill, you won’t just sell clothes—you’ll craft unique, unforgettable experiences for every customer who steps into our world. Your passion for fashion, brands, and trends will inspire and engage our shoppers, turning every visit into a chance to connect, share, and celebrate individuality. You’ll be the face of the brand, radiating excitement and positive energy, and making every guest feel like a VIP.

While your primary mission is to elevate the guest experience, you’ll also play a key role in executing store initiatives and tasks, all while working closely with a team that’s as passionate as you are. This is more than just a job; it’s a chance to be part of something truly special.

Position Type/Expected Hours of Work:

This is a full-time position, offering a dynamic work schedule of 30-40 hours per week. We value flexibility and require availability during weekends, nights, and peak holiday periods.

Responsibilities:

Provide excellent customer service

Understand and communicate daily, weekly and monthly sales targets

Provide direction and guidance to Employees to identify and address opportunities.

Ensure the implementation of plans for meeting and exceeding sales targets, as communicated by Store Management.

Delegate responsibilities and holding Employees accountable for meeting productivity expectations.

Ensure that all Customer grievances are addressed promptly and in alignment with Company policies.

Communicate directives, policies, and guidelines in a clear, positive, and effective manner to ensure they are understood.

Maintain a professional environment that is motivated, positive, friendly, helpful, and productive.

Provide One Minute Meetings at the beginning of every Employee’s shift, as well as every hour, to keep Staff informed of zones, breaks, promotions/sales, hourly sales/goal updates, etc.

Control payroll by ensuring Employees clock in/out on time, take scheduled breaks, and cutting hours during lulls in business/traffic.

Ensure all requirements necessary to open and close the Store are performed accurately each day.

Merchandising and Visuals

Set an example of enthusiasm, knowledge, and understanding of the Dolls Kill brand image and products.

Ensuring the timely execution of all merchandising and visual tasks according to HQ Visuals direction.

Being accountable for the Store’s appearance, standards, and adherence to HQ Visuals direction.

Supervising the completion of merchandising/visuals tasks and projects assigned by the Store Manager, District Management, and/or HQ Visuals.

Inventory

Maintain a replenished and fully-stocked Sales Floor.

Ensure the timely execution of all inventory related tasks, procedures, and operations.

Identify inventory issues and making inventory adjustments accordingly.

Supervise the completion of inventory tasks and projects assigned by the Store Manager, District Management, and/or HQ Visuals.

Perks of the Gig:

Flex Your Schedule: Enjoy a flexible work schedule that fits your life.

Grow with Us: Opportunities for growth and advancement, and the chance to learn the art of guest experience and sales.

Be in the Scene: Get exposure to exclusive events, influential celebrities, and the latest in pop culture.

Benefits: Health, Dental, Vision, Life Insurance, 401(k), Team member product discounts.

Score Big:

Enjoy a generous team member discount to keep your wardrobe as fierce as your Style

This job description is designed to give you a taste of what it’s like to be part of the Dolls Kill crew. Responsibilities and duties may evolve as we grow, but the spirit of what we do remains the same—pushing boundaries and creating something extraordinary.