Product Supervisor - Dollywood Theme Park - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Product Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Product Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role is responsible for management of Dollywood Parks and Resorts Merchandise division products to maximize sales and exceed guest expectations, with targeted focus on key functional areas including: inventory control, in partnership with buyers, establish and in partnership with operating team, maintain min/max levels, manage replenishment and return process between distribution center and park, identify and execute inventory needs and transfers, and address non-performing and aging products.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Overall Responsibilities

• Analyze data from multiple sources and report on financial, inventory, and sales related Merchandise Division Key Performance Indicators
• Identify and manage all aspects of product flow within the operation to ensure efficiencies of process and procedures, initiating timely actions in response to business fluctuations reacting to changes in demand and logistics · Develop budget, regularly review financial performance and forecast for assigned area · Routinely serve as Merchandise Person-in-Charge of Merchandise operations

Inventory control

• Demonstrates clear knowledge of division business process, auditing and governing functionality to ensure compliance and maintain data integrity
• Serve as DW Merchandise Inventory/POS System Subject Matter Expert
• Oversee inventory control functions: POS operations, Period End transactions, inventory discrepancies, periodic and annual physical inventory
• Under the direction of manager, analyze and implement plans to address aging and slow selling products
• Generate and provide business reports for leadership to analyze sales through categories, key programs, seasonal goods and raw materials

Inventory levels

• Provide support to store and distribution center operations relating to the organization, allocation, and flow of merchandise to include monitoring inbound packing slips, balancing inventory between locations and properties, raw materials
• Partner with buyers and operators to establish, execute and maintain inventory min/max level to ensure appropriate stock levels to maximize revenue

Direct Reports

• Responsible for HR functions of team including hiring, training, evaluating and developing hosts; to include coaching, annual authorization forms, host surveys, safety reporting, etc. to support individual growth and maintain a positive work environment

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or GED, required
• Bachelor’s degree in related field, preferred
• Minimum 2 years of retail experience with multi-department or location responsibility, required
• Minimum 2 years of experience successfully implementing, analyzing, and troubleshooting as related to retail analysis, POS and retail inventory systems, required
• Working knowledge of Microsoft Office products, including Outlook, Word and Excel, required
• Offer of employment is contingent upon the ability to obtain ServSafe Certification within three
• months
• Must successfully complete a pre-employment background check including motor vehicle

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and
• other employees
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must have manual dexterity necessary to complete all job duties
• Able to lift up to 50 lbs.
• Able to stand and walk for long periods on varied surfaces and terrain
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.