What are the responsibilities and job description for the Front Desk Host - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal position at Dollywood?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Front Desk Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Welcome guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
- Enters data into computer, including some minor accounting functions
- Registers guests in and out of the conference center / resort
- Establishes and secures proper guest credit. Handles any billing questions and inquiries
- Utilizes customer service skills to help solve guest-related problems within scope of authority
- Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
- Makes hospitality calls for new arrivals nightly
- Performs all accounting duties including posting charges, account settlements, and shift closing
- Maintains the front lobby area, ensuring cleanliness at all times
- Coordinates guest recreation as needed. Assists Conference Planning staff as needed
- Maintains accurate daily event information
- Maintains daily posting of event sheet
- Maintains supply of informational brochures, flyers, and maps
- Maintains current knowledge of events in the area, points of interest, and services in the area
- Comprehensive knowledge the park hours and special events
Management reserves the right to change and / or add to these duties at any time
Education and Experience Required
Knowledge, Skills, and Abilities
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
