What are the responsibilities and job description for the Recreation Attendant - HeartSong Lodge & Resort - Part Time Year Round position at Dollywood?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Recreation Attendantfor Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Recreation Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This position exists to assist guests with recreational service needs and to participate in leading and coordinating recreational and social activities.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities
- Assist in leading and coordinating activities throughout the Resort, including other events on other properties
- Be prepared to greet all guests in an engaging, friendly way
- Find out children's names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay
- Host and provide crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events
- Serve beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed
- Set up / Monitor / Facilitate seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, Festival Cross Promotions
- Assist with elevated children's events, entertainment pieces, and programs during all holidays. For example; Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year's Eve Celebration, Festival programming offsite
- Prep for our nightly S'mores Roasting, making s'mores kits, preparing the area, building a fire, and hosting the event
- Engage a crowd as you read Bedtime Stories from the Imagination Library each night to guests
- Assist with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc
- Contribute ideas for new crafts and other activities
- Perform as special characters throughout the year. This could be anything from being an Elf character during the Christmas season to wearing a costume for special holidays. Assist other departments as needed and be receptive to cross training
- Present a patient, enthusiastic and loving attitude towards guests and fellow hosts at all times
Management reserves the right to change and / or add to these duties at any time.
Education and Experience Required
Knowledge, Skills, and Abilities
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
