What are the responsibilities and job description for the Host/Hostess position at Dolphin Hotel Management - River Street Inn?
Job Title: Host
Reports To: Food & Beverage Manager
Job description:
The Host is responsible for creating a warm and welcoming environment for guests, managing reservations, seating arrangements, and ensuring smooth front-of-house operations.
Essential Job Responsibilities:
Greet guests with a friendly smile and prompt, welcoming attitude.
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Manage OpenTable reservations, waitlists, and seating assignments to optimize flow and guest satisfaction.
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Escort guests to their tables, presenting menus, and informing them of any specials.
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Maintain accurate guest count and inform waiting guests of approximate wait times.
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Answer incoming phone calls and assist with reservations or inquiries.
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Ensure that all menus are clean, current, and well-stocked.
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Keep the host station upstairs and downstairs clean, organized, and fully stocked with necessary supplies.
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Assist with monitoring and coordinating table turnover to minimize wait times.
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Communicate guest requests or needs to servers and management as appropriate.
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Adhere to all company policies regarding health, safety, and food handling procedures.
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Handle guest concerns or complaints professionally and inform the Manager on Duty for prompt resolution.
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Ensure the front-of-house is clean, orderly, and aesthetically pleasing.
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Assist with special seating arrangements for large parties or special events.
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Assist servers, bussers, and other front-of-house staff as needed.
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Maintain a professional appearance and follow dress code guidelines at all times.
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Maintain chalkboard appearance and specials assigned by management.
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Comply with Dolphin Hotel and River Street Inn policies at all times.
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Complete or perform any additional tasks assigned by Restaurant or Hotel Management.
Necessary Skills and Attributes:
Strong verbal communication and interpersonal skills.
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Ability to stay calm under pressure and manage high guest volumes.
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Excellent organizational and multitasking abilities.
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A positive, customer-focused attitude.
Education Requirements:
High school diploma or equivalent preferred.
Experience:
Previous experience in a customer service or front-of-house role preferred.
Physical Requirements:
While performing the duties of this job, the employee will regularly be required to:
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Stand for extended periods, walk, use hands to handle items, and lift up to 20 lbs.
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Talk, listen, and perform tasks requiring good vision and spatial awareness.
