What are the responsibilities and job description for the Phone Repair Technician position at Dom's Mobile Hut?
Job Overview
We are seeking a skilled and detail-oriented Repair Technician to join our team. In this role, you will be responsible for diagnosing and repairing various types of equipment, providing technical support to customers, and ensuring high-quality service delivery. The ideal candidate will possess a strong background in equipment repair and software troubleshooting, with the ability to analyze issues effectively and provide timely solutions.
Responsibilities
- Diagnose and repair equipment malfunctions using hand tools and specialized diagnostic equipment.
- Provide technical support to customers, assisting them with software troubleshooting for Mac OS and iOS devices.
- Conduct field service visits to assess and resolve equipment issues on-site.
- Analyze problems systematically to identify root causes and implement effective solutions.
- Maintain accurate records of repairs performed, parts used, and customer interactions.
- Collaborate with team members to enhance service delivery processes and improve customer satisfaction.
- Stay updated on the latest technology trends and advancements in operating systems to provide informed support.
Qualifications
- Proven experience in equipment repair, particularly in a retail or field service environment.
- Strong technical support skills with a focus on software troubleshooting for Mac OS and iOS platforms.
- Proficiency in using hand tools and diagnostic equipment for repairs.
- Ability to analyze complex issues and develop practical solutions efficiently.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Familiarity with various operating systems is preferred.
- A proactive attitude towards learning new technologies and improving service techniques.
Join our team as a Repair Technician where your expertise will contribute to delivering exceptional service and support to our valued customers!
Job Type: Full-time
Pay: From $16.62 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- Weekends as needed
Work Location: In person
Salary : $17