Shelter Facilities Support Specialist

The philosophy of our organization is that all people have the right to live without fear, abuse, oppression, and violence. Our advocacy programs embrace the philosophy that people experiencing violence and/or abuse have the potential to control their lives and can be helped in doing so through support, information, and encouragement. We believe that our organization should model behavior that is nonviolent and uses power responsibly for personal and organizational action and growth.

Position Summary

The Shelter Facilities Support Specialist plays a crucial role in maintaining a safe, clean, and supportive environment for survivors of domestic and sexual violence. This position is responsible for ensuring the shelter is well-prepared to meet the needs of its residents through meticulous room preparation, supply management, and support for kitchen and maintenance staff. The ideal candidate is compassionate, detail-oriented, and capable of handling multiple tasks efficiently.

Essential Duties & Responsibilities

Priority 1: Equity and Inclusion

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 2: Room Preparation and Cleaning

• Clean and prepare rooms for new residents after a resident has left the program within 3-5 business days of their departure.
• Ensure all living spaces meet the shelter’s cleanliness and safety standards through regular walk-throughs and inspections.
• Assist with lice and pest control. Order and maintain adequate amounts of lice shampoo, spray, and lice combs.
• Assist maintenance staff with building upkeep tasks such as painting, changing light bulbs, replacing mattresses, etc.

Priority 3: Supply Management for Resident Rooms

• Replenish necessary supplies in resident rooms, including toilet paper, trash bins and bags, shampoo, and conditioner.
• Wash, fold, and restock bedding supplies to prepare for new residents.

Priority 4: Restocking Supplies

• Maintain an inventory of supplies such as OTC medications, clothing, toiletry items, bedding, diapers, and wipes.
• Restock these items either through coordination with the development team to request donations or by making necessary purchases.
• Ensure cleaning supplies are restocked for both staff and clients to maintain a clean environment.

Priority 5: Organization of Donations and Supplies

• Keep donation and supply rooms organized.
• Coordinate with volunteers and staff to ensure efficient organization and distribution of donations and supplies.

Other Duties & Responsibilities

Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time.

Supervisory Responsibilities: None

Budgetary/Fiscal Responsibilities:. Acts as a good steward of DVIS’s resources.

Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.

Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.

Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.

Meetings and Training: Attend meetings and training as requested by supervisor.

Education: High school diploma or GED or any equivalent combination of education and/or experience.

Knowledge, Skills, and Abilities:

Proven organizational and cleaning skills required.

Proven computer skills, including Microsoft Office Suite, are necessary.

Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team.

Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism.

Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred.

Schedule Availability: Flexible scheduling available. Must be available for internal meetings every week on Thursdays from 1-2, and the last Wednesday of the month from 3-5. The remaining schedule may be determined upon hire.

Licenses/Certifications: Valid driver’s license required; current CPR and First Aid certification preferred.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions.

Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise.

Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time.

Mobility is necessary to access various offices and a wide variety of settings. Mobility is necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials.

Ability to reach for, move, and/or lift up to 25 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.