Shipping and Receiving Supervisor

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Shipping & Receiving Supervisor. This position reports to the Operations Manager and will work in the Dometic Huntsville location.

About the position

As Shipping & Receiving Supervisor of the Huntsville team, you will be involved in all aspects of customer satisfaction including order entry, order picking, packing, and shipping. Leads a team to ensure accurate finished goods inventories, proper receipt and storage of incoming goods, accurate and timely entering of customer orders, and that orders are shipped correctly, efficiently, and timely in accordance with company policies and procedures.

Your Main Responsibilities

• Supervise Customer Service / Shipping Department
• Manage call center
• Guarantee Total Customer Satisfaction
• Prompt order entry from customers into ERP System maintaining high order accuracy
• Set up new customer accounts and process credit card payments
• Monitor customer payment history and flag poor accounts
• Answer customer requests and communicate with customers on the status of orders
• Validate orders are pulled and packed to customer specifications
• Determine priority of orders to be picked and shipped
• Maintain high order fill rates, on time delivery, and accuracy
• Communicate with Planning on potential shortages and customer needs.
• Ensure orders are shipped to appropriate destinations in a cost-effective manner that meets customer needs.
• Work with shipping companies to get best rates: Negotiating all third-party logistics contracts for parcel, LTL, and International inbound/outbound shipments.
• Ship and Invoice customers
• Plan and schedule orders to meet customer demands
• Maintain high productivity and continuous improvement in meeting customer needs.
• Manage safety programs for all warehouse functions in accordance with Safety and OSHA regulations
• Conduct Physical Inventories & Cycle Counts and maintain accurate perpetual inventory. Receive and stock shelves with finished goods. Oversee stock placement and warehouse space utilization
• Responsible for NAFTA reporting
• Perform other duties as assigned

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be a solid experience within XXXXXXX and XXXXX as well as the following qualifications and experiences:

• Bachelor’s degree in business or related field
• Must be able to read and write English
• Preferably five to ten years related experience & certification in assigned areas, as required
• Preferably one year of supervisory experience
• Proficient with Incoterms
• Ability to perform basic math skills and measurements
• Proficient using MS Excel
• Ability to lead or participate in Continuous Improvement projects
• Must be able to lift at least 20 pounds
• Must be reliable and on time to work each day

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Meet or exceed company standards for productivity
• Initiate action to prevent the occurrence of product, process or quality system nonconformance
• Identify and record any problems relating to the product, process or quality system
• Strive to develop and implement continuous improvement into all product, process or quality systems
• Maintain a clean, neat and orderly work area using the principles of 5S
• Secures warehouse by maintaining proper controls, checks and procedures
• Conduct operations in a manner that promotes safety
• Keeps equipment operating by enforcing operating instructions, troubleshooting breakdowns, scheduling preventative maintenance and calling for repairs
• Maintains storage areas by organizing floor space, adhering to storage design principles and recommending improvements
• Comply with OSHA and MSDS Standards

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis. If you have any questions regarding the position, please contact Nikki Melendez, 256-772-3829 x275, at nikki.melendez@dometic.com.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.