What are the responsibilities and job description for the Service Advisor position at Dominion Chevrolet?
Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while addressing their automotive needs. This role requires a solid understanding of automotive repair and diagnostics, as well as strong communication skills to effectively upsell services and maintain customer satisfaction.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs, including shocks, struts, tire service, and diesel engine repair.
- Utilize mechanical knowledge to diagnose issues and recommend appropriate solutions.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions and service recommendations.
- Collaborate with mechanics to ensure timely completion of repairs.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay updated on automotive trends, diagnostics, and repair techniques.
Experience
- Previous experience in automotive repair or as a mechanic is preferred.
- Familiarity with automotive diagnostics and repair processes is essential.
- Experience in upselling services or automotive sales is a plus.
- Strong mechanical knowledge, particularly in areas such as alignments, shocks, struts, tire service, and diesel engine repair.
- Excellent communication skills with a focus on customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as a Service Advisor and contribute to providing top-notch automotive care while building lasting relationships with our customers!
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Bridgman, MI 49106 (Required)
Ability to Relocate:
- Bridgman, MI 49106: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $100,000