What are the responsibilities and job description for the Operations Analyst I - ROC (Herndon, VA) position at Dominion Energy?
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Dominion is seeking an Operations Analyst I for our NW Regional Operations Center in Herndon, VA. There is one position that will be filled at the level commensurate with the successful candidate's experience, knowledge, skills and abilities.
The successful candidate:
- Gathers and analyzes customer calls and various computer data to determine the location and cause of power outages
- Efficiently dispatches first response personnel and repair crews to provide a quick and logical response to outages and emergency situations
- Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill shifts
- Schedules and manages other non-emergency customer-requested work in a timely and cost-effective manner to ensure superior customer service
- Provides accurate and timely information to customers, and first-line resolution to customer complaints
- Accurately reports outages to customers' accounts
- Accurately manages Estimated Restoration Times for customers
- Maintains scheduling, reporting, and follow-up with the Local Office
- Provides timely and accurate data for continual Service Reliability improvements
- Performs other duties as requested or assigned
**This position requires shift work. Must be available for planned and emergency overtime.
Required Knowledge, Skills, Abilities & Experience
- 2 years of experience (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
- Basic knowledge of distribution and transmission systems
- Ability to learn job-specific computer applications
- Ability to handle constantly changing and emerging priorities
- Ability to address multiple tasks simultaneously
- Ability to work shift schedule and be available for planned and emergency overtime
- Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
- Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows-based applications.
- Problem resolution;
- Demonstrated sound analysis skills
Strongly Preferred
- 9 months of experience in the following is preferred
- Customer Business Management System (CBMS)
- Trouble Reporting System (TRS)
- Trouble Reporting System Interface (TRSi)
- Network Management System (NMS)
- Dominion Mobile Viewer mapping systems.
- Other various scheduling software
The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.
- Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus an appropriate equivalent combination of education and years of experience as outlined above.
Education Requirements
Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
This position requires shift work. Must be available for planned and emergency overtime.
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
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