What are the responsibilities and job description for the Training Specialist - Customer Contact Operations position at Dominion Energy?
Training Specialist - Customer Contact Operations
Date : Jan 21, 2025
Location : RICHMOND, VA, US, 23231
Company : Dominion Energy
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of Dominion Energy. This role is responsible for classroom and web-based training and requires knowledge and use of systematic instructional design methods such as : needs analysis, design, development, implementation and evaluation. Assists with development of training materials that meet identified training objectives and comply with established development standards. Maintain expertise as instructional technologist. Facilitate training sessions as needed. Perform other duties as requested or assigned.
Required Knowledge, Skills, Abilities & Experience
3 years directly related experience. (Note : A Master's degree will count as one year towards the experience requirement. A partial year of six months or more will be rounded up to one year of experience).
Full knowledge of adult learning theory, instructional design, technology.
Excellent verbal and written communication skills.
Excellent personal computer skills and proficient in Microsoft Office products.
Skilled with instructional design tools, multimedia development (ex : video, audio, etc) and CBT software (Captivate, Adobe, etc.).
Strong analysis and problem-solving skills.
Determine the appropriate blend of instructor-led, self-directed, and / or experiential training to be used in a given solution.
Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content / programs and business objectives.
Work with business partners and subject matter experts to identify new training and development needs.
Proven organizational skills.
Project management and organizational skills.
Ability to train and lead others.
Ability to process information and questions quickly and develop solutions.
Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education :
Bachelor
Preferred disciplines : Education, Adult Learning
Other disciplines may be substituted for the preferred disciplines(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include : health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it's the difference between taking a job and starting a career.
Nearest Major Market : Richmond
Job Segment : Learning, Testing, Operations Manager, Environmental Engineering, Project Manager, Human Resources, Technology, Operations, Engineering
