Front Desk Receptionist/Office Assistant/Concierge

Job Title: Receptionist/Office Assistant

Location: Renaissance of Annandale - 7112 Braddock Rd, Annandale, VA 22003

Pay: $17 per hour (based on experience)

Position Type: Hourly, Part-Time / Full Time

Please Read The Job Description Before You Apply

Shift Schedule Options

• Full Day Shifts:
• Monday to Friday - 8:00am to 6:00PM (8 Hours Shift)
• Monday - Wednesday: 10:00 AM to 6:00 PM
• Thursday - Friday: 10:00 AM to 6:00 PM
• Monday - Tuesday: 10:00 AM to 6:00 PM
• Wednesday - Friday: 10:00 AM to 6:00 PM * *
  
  

Overview

As the Receptionist/Office Assistant at Renaissance of Annandale, you will be the first point of contact for visitors, patients, residents, and staff. Your professionalism, energy, and organizational skills will create a welcoming atmosphere that sets the tone for every interaction. You will be expected to maintain a positive, motivated attitude and deliver excellent customer service while assisting with a variety of administrative tasks, including managing schedules, updating patient records, and supporting the overall office operations.

This is a highly dynamic, customer-focused role that involves significant interaction with residents, visitors, and staff. You must be comfortable standing for extended periods, as communication with customers will be in a standing position to promote engagement, professionalism, and attentiveness.

Key Responsibilities

• Front Desk Engagement:
  
  

Greet visitors, patients, residents, and staff with enthusiasm, professionalism, and warmth. You will be required to stand when interacting with customers and colleagues to ensure respectful, engaging, and attentive communication. Standing during check-ins, greetings, and all interactions is a key aspect of this role. This promotes professionalism and shows respect for visitors, residents, and staff.

• Assist with Administrative Tasks:
  
  

Assist your direct supervisor and heads of departments with day-to-day office tasks, including filing, scheduling, and other clerical duties as needed. Your support will help ensure that the office runs smoothly and efficiently.

• Patient Records & HIPAA Compliance:
  
  

Assist patients with filling out forms, updating their personal information, and maintaining accurate records. Ensure that all personal health information is handled in compliance with HIPAA standards to maintain confidentiality and privacy.

• Insurance & Billing Support:
  
  

Verify insurance details and assist with claims submissions. Ensure that billing information is processed accurately and on time.

• Answering Calls & Managing Inquiries:
  
  

Answer phone calls professionally, take messages when necessary, and direct calls to the appropriate department or individual. Your communication skills must ensure clarity and professionalism.

• Customer Interaction - Stand-Up Format:
  
  

All customer interactions, whether with patients, residents, family members, or staff, should be handled while standing at the front desk. Whether answering questions, checking in guests, or assisting with information, you must stand for all in-person communication to promote engagement and maintain a respectful atmosphere.

• Scheduling & Calendar Management:
  
  

Assist with appointment scheduling and coordinate meetings across departments. Ensure that appointments are properly managed, with reminders and confirmations sent as needed.

• Organizing the Reception Area:
  
  

Keep the front desk area clean, organized, and welcoming at all times. Ensure that supplies are stocked and the environment is conducive to a positive first impression.

• Proactive Assistance:
  
  

Help residents, visitors, and staff with any immediate needs or questions. Always maintain a high level of energy and enthusiasm when assisting others. Be proactive in offering assistance even when it's not explicitly requested.

• Handling Data & Office Supplies:
  
  

Assist with data entry tasks, filing, and inventory management of office supplies. Keep track of daily outgoing shipments (e.g., FedEx) and ensure that packages are distributed promptly.

Desired Skills & Qualifications

• Experience & Education:
• Minimum high school diploma required (Associate or Bachelor's degree preferred but not required).
• At least 5 years of relevant office or receptionist experience.
• Fluency in English required; additional languages are a plus.
• Customer Service Excellence:
• Demonstrated ability to engage with residents, patients, family members, and staff in a positive, professional manner.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a proactive attitude.
• Organizational Skills:
• Excellent attention to detail with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to maintain an organized workspace and prioritize tasks effectively.
• Technology Skills:
• Familiarity with basic office software (Microsoft Office Suite) and scheduling tools.
• Ability to learn healthcare-related software applications quickly.
• Professionalism & Confidentiality:
• Professional appearance and conduct at all times.
• Strong understanding of confidentiality, particularly related to patient information and HIPAA compliance.
• Ability to handle sensitive information discreetly.
  
  

Dress Code & Office Environment

We maintain a business casual dress code to reflect the professional environment of our facility. We expect our front desk team to dress in a way that supports the welcoming and respectful atmosphere we strive to create.

Appropriate Attire

Dress Code

We maintain a business casual dress code to ensure a professional atmosphere.

Appropriate Attire

• Men: Polo shirts, button-down shirts, dress pants, chinos, suits, dress shoes, or loafers.
• Women: Blouses, knit tops, sweaters, dress pants, knee-length skirts, suits, flats or low heels, professional boots, Dresses: Professional, knee-length or just above.
• Both: Minimal jewelry (e.g., watch, simple earrings).
  
  

Items to Avoid

• Hoodies, t-shirts, jeans, casual dresses, heavy jewelry, visible cell phones at the desk, or food/drinks at the desk.
  
  

Why Join Us?

At Renaissance of Annandale, we believe that a positive attitude, attention to detail, and exceptional customer service create the best working environment for everyone. Join us in a dynamic, fast-paced office where your contributions will make a meaningful difference to the lives of our residents, patients, and team members. We value professionalism, teamwork, and dedication, and we are excited to find a motivated individual who shares our commitment to excellence.