DP Technical Product Manager

Job Title: DP Technical Support Manager

Compensation: $108,000 - $142,000 (based on qualifications)

Position Summary

This position is responsible for all technical aspects focusing on applications relating to Domino digital printing product portfolio. The role has cross functional responsibility and interacts with all departments on matters relating to their products. The role will focus on product reliability, customer efficiency, Domino service efficiency, and aftermarket. This role will also liaise with Domino Group personnel to ensure a strong, collaborative relationship exists with the group technical representatives.

Location

Remote

Main Responsibilities/Essential Functions

• Make customers more efficient with develop customized training programs
• Help in developing strategies to make customers more efficient and increase aftermarket
• Help in developing strategies for service delivery efficiencies
• Lead in developing new training for service personnel and end user
• Participating in pre-sales activities – Customer demonstrations and trade shows.
• Help to develop strategies to improve effectiveness of pre-sales activities.
• Support Domino service team with technical escalations.
• Support Technical Product Management team with development of workflow and applications training of customers
• Help in developing strategies to increase installation efficiencies
• Provide detailed documentation for all site visits including outcomes and action plans
• Document application details from customer visits
• Provide market feedback and customer requirements to Product Management
• Provide reliability data to Service Team
• Manage escalations with N-Series Product related issues and work with Domino Group Technical Managers for resolution
• Work with Domino Group Development team with product validation
• Work with NA Technical Product Managers to support in product validation, product issues, and escalation.
  
  

Supervisory Responsibilities

None

What You Need

Education & Experience

• Associate’s or Bachelor’s Degree preferred
• Experience and/or training in printing technology; or equivalent combination of education and experience
• Inkjet experience a plus.
• Must understand entire digital print life cycle, including but not limited to: Press Settings, MIS/ERP systems, file prep, VDP, color management/RIP software, output.
• Must understand traditional print processes, especially flexographic.
• Advanced troubleshooting skills encompassing hardware and software.
• Ability to travel up to 75%.
  
  

Skills & Knowledge

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary
• Ability to utilize internal tools effectively (Salesforce/ServiceMax, TCO Tool, etc.)
• Proven ability to influence cross-functional teams without formal authority.
• Strong work ethic and tenacious attitude toward problem-solving.
  
  

Physical Demands

• Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.
  
  

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment
  
  
  
  

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference�?!

Company Benefits

• 3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance.
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance, legal assistance and Aflac
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October*
• Company closure between Christmas and New Years*
• Hybrid or fully remote work schedules*
• Please note, due to business needs these programs may not be available for all positions
  
  

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.