Job Description
Job Description
Company Description
MAKE GREAT PIZZA — AND MORE — POSSIBLE
Be a part of the world's #1 Pizza company and watch your career grow!
Job Description
This role is an integral part of the SCC management team. It includes managing the administrative team and collaborating with both SCC and WRC departments to provide consistency in operations and financial performance throughout the supply chain center while meeting the needs of our customers.
This is an on-site position.
Shift : Monday-Friday 7 : 00 AM - 4 : 00 PM; availability on weekends, based on business needs
Compensation : $82-$85k based on candidate's experience with potential to earn up to 15% company bonus
RESPONSIBILITIES AND DUTIES
65%) Manage and coordinate the daily activities of the SCC Administrative team members who provide operational support to franchisees and store managers and interact with WRC accounting, product management, and finance teams.
Financial – manage accounting activities to ensure SCC is in accordance with established financial controls and departmental targets :
- Accounts Receivable – ensure AR aging is reviewed and collection efforts are ongoing.
- Accounts Payable – ensure SCC adheres to separation of duties, three-way matching, schedule of authorization, and appropriate use of purchase orders.
- Review inventory controls in the system.
- Review of weekly keys and period results
- Provide reporting and communicate with the WRC Accounting and Finance teams.
- Create and manage the departmental budget to meet annual targets
- Manage weekly payroll functions with company standards and retention policies
- Partner with the PF / HR department to implement human resources initiatives, including safety, wellness programs, benefit rollouts, compliance, etc.
Team member development
Plan and prepare work schedules according to budget and workload.Plan, develop, and execute strategies for departmental improvement.Pay-for-performance process with direct reports, including regular performance feedback sessions, semi-annual goal appraisal, annual formal performance appraisal, and pay recommendationsAttend and participate in Leadership & Development training sessions.Train end users in system functionality and functional processesLead & / or perform special projects as requiredManage turnover and monitor actions and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions, and terminations.30%) Customer Service – The team supports stores and franchisees in contributing to a timely dispatch and order accuracy / fill rate.
Ensure each customer receives outstanding customer service by providing a friendly environment.Timely follow-up and processing of credit requestsManage paperwork flow to drivers, including necessary COD collections and special instructions.Frequently evaluate tools in place to ensure a high level of communication between customer service, production, and warehouse team members.Support operational departments, facilitating quality deliveries and product pickups for customers.Maintain and follow up on store survey comments and current net promoter score (NPS)Maintain vendor item updates for customers (EFO) via the remote menu management system (RMM)Problem-solve on issues that impact the service, efficiency, and productivity of the center.Communicate with other Managers and directors to resolve workplace complaints and answer customer questions regarding services and procedures.Facilitate meetings with leadership and customers.Coordinate all national product roll-outs, including updates and deliveries for store training.Attend and present material at local Advisory Board meetings.Respond to Slice of the Pie complaintsCreate, maintain, and distribute new customer orientation materialsCommunicate operational and product updates to customersConduct product training classes for customersDevelop and execute training / rollout schedule for new productsAttend store manager and DMA meetings.Coordinate customer tours of the facility.Coordinate product incident reports, Q / A holds, and recalls as directed by the Q / A department.Collaborate with the national school lunch team(Smart Slice) to ensure accurate deliveries by program guidelines.5%) Manage office Administration functions as needed
Maintain / Coordinate phone system and facility computer needsFacilitate staff meetings – set agenda, publish minutesManage team member relation / appreciation programWork closely with the IT / IS departments to install and / or troubleshoot office and equipment concerns and issues.Continuous learning of software systems including but not limited to PeopleSoft, ATS, SAP, Domicas, Pulse BOS, RMM, and PeopleNetWork closely with the IT / IS departments to install and / or troubleshoot computer and equipment issuesQualifications
Bachelor’s degree is preferred, or a 2-year college degree plus equivalent work experience may be accepted. Preferably in the food, manufacturing, or retail industry3-5 years of customer service experience, preferably in the food service, supply chain, or retail industries3-5 years of supervisory experience with a proven ability to lead team members in meeting goals and objectivesAdvanced knowledge of Microsoft Office applicationsAbility to adjust priorities and manage time wisely in a fast-paced environmentAbility to communicate in a clear, concise, understandable manner and listen attentively to customers and othersStrong interpersonal, communication, organization, and follow-through skillsAvailability to travel as neededWillingness to support a 24-hour operation (nights / weekends / holidays), including carrying an emergency cell phone as neededMust successfully pass a background check every third year on your anniversary datePHYSICAL REQUIREMENTS
While performing the duties of this position, the team member is regularly required to sit; use hands to type; frequently required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl, lift, and / or move up to 10 pounds, lift and / or move up to 25 pounds, and rarely 50 poundsAdditional Information
Domino's offers :
Competitive wagesPaid Holidays and VacationPositive work environmentBenefits on the first day of employment!401k matching contributions15% off the purchase price of stockCompany bonusReferral bonuses
Salary : $82,000 - $85,000
