What are the responsibilities and job description for the Case Manager position at Domino's?
Company Description
The Domino’s Partners Foundation is a separate non-profit organization affiliated with and supported by Domino’s Pizza team members. The Foundation’s mission is to provide financial assistance to team members experiencing a hardship or crisis.
Job Description
Location: Ann Arbor, MI - Tuesday and Wednesday, On-Site, Monday, Thursday and Friday Remote
Shift: Full Time; Salary
Compensation: $55,000-$60,000 Bonus
Case Manager Primary Responsibilities:
- Field incoming requests for assistance from Domino’s Pizza team members
- Collect details of circumstances related to team member’s situation including, but not limited to job-related information, income/expense data, & other case details
- Conduct necessary due diligence and investigate any questionable aspects of the case
- Acquire necessary back-up documentation and contact supervisors/directors
- Discuss cases with colleagues and make timely recommendations for allocations in alignment with guidelines
Administrative Responsibilities:
- Prepare check requests and corresponding bank checks
- Create reports, track disbursements and adhere to budgets
- Assist with all incoming department mail
- Assist with the coordination of department fundraising activities including but not limited to payroll deduction drives, silent auctions, raffles, & other events
- Make presentations and speak to various Domino’s groups
- Participates in and leads (when applicable) projects as assigned by Case Management Director
- Other duties as assigned
Qualifications
- Four-year collegiate degree or five years of work experience equivalent in social work, or related fields
- Thorough knowledge of Microsoft Office; knowledge of case management software preferred
- Excellent communication, problem-solving and decision-making skills
- Strong organizational and time management skills; able to multi-task
- Excellent phone skills and willingness to communicate with Domino’s employees and Franchisees daily
- Must be a self-starter with proactive thinking capabilities
- Must have strong emotional regulation skills including coping mechanisms to handle the secondary trauma associated with helping team members in crisis daily
- Bi-lingual preferred but not required
Additional Information
- Paid Holidays and Vacation
- Four mental health days are provided in addition to vacation and emergency time. To be used one per quarter.
- Medical, Dental & Vision benefits that start on the first day of employment
- Life Insurance, Short-term Disability and Long-term disability paid for by employer
- No-cost fitness center on premises
- 401k matching contributions – begins after 90 days of employment
- Performance-based bonus of up to 10% of Salary
All your information will be kept confidential according to EEO guidelines.
Salary : $55,000 - $60,000
