Demo

Customer Service Manager

Domino's
Domino's Salary
Kent, WA Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

MAKE GREAT PIZZA — AND MORE — POSSIBLE

Be a part of the world's #1 Pizza company and watch your career grow!

Annual Salary : $75K-$80K 15% TAD Bonus

The Customer Service Manager role is an integral part of the SCC management team and includes managing the administrative team and collaborating with both SCC and HW departments to provide consistency in operations and financial performance throughout the supply chain center while meeting the needs of our customers.

  • Financial – manage accounting activities to ensure SCC is in accordance with established financial controls and departmental targets :
  • Accounts Receivable – ensure AR aging is reviewed and collection efforts are ongoing.
  • Accounts Payable – ensure SCC adheres to separation of duties, three-way matching, schedule of authorization, and appropriate use of purchase orders.
  • Provide reporting and communicate with the WRC Accounting and Finance teams
  • Create and manage departmental budget to meet annual targets
  • Manage weekly payroll functions
  • Partner with the PF / HR department to implement human resources initiatives, including safety, wellness programs, benefit rollouts, compliance, etc.

Team member development

  • Plan and prepare work schedules according to budget and workload
  • Pay-for-performance process with direct reports, including regular performance feedback sessions, semi-annual goal appraisal, annual formal performance appraisal, and pay recommendations
  • Attend and participate in Leadership & Development training sessions
  • Manage turnover and monitor actions and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions and terminations
  • Ensure that each customer receives outstanding customer service by providing a friendly environment
  • Timely follow-up and processing of credit requests
  • Manage paperwork flow to drivers, including necessary COD collections and special instructions.
  • Maintain and follow up on store survey comments and current net promoter score (NPS)
  • Maintain vendor item updates for customers (EFO) via the remote menu management system (RMM)
  • Problem solves on issues that impact the service, efficiency, and productivity of the center
  • Coordinate all national product rollouts, including updates and deliveries for store training
  • Attend and present material at local Advisory Board meetings.
  • Create, maintain, and distribute new customer orientation materials
  • Communicate operational and product updates to customers
  • Conduct product training classes for customers
  • Develop and execute training / rollout schedule for new products
  • Attend store manager and DMA meetings
  • Coordinate customer tours of the facility
  • Coordinate product incident reports, Q / A holds, and recalls as directed by the  Q / A department
  • Collaborate with the national school lunch team(Smart Slice) to ensure accurate deliveries in accordance with program guidelines
  • Facilitate staff meetings – set agenda, publish minutes
  • About Domino's :

    Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded and now have tens of thousands of stores around the world!You might be thinking, “Wow, how does Domino’s get food to thousands of stores?” Well, that’s where you come in. We have food supply and dough manufacturing centers in various locations around the U.S. and across Canada, Hawaii and Alaska. They provide fresh dough, equipment and food to franchise and company-owned Domino’s stores in the U.S. and Canada.Join us! We’d love to have you!

    Salary : $75,000 - $80,000

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