What are the responsibilities and job description for the Customer Service Rep (06792) - 12740 Memorial Drive position at Domino's?
Company Description
DAKS, Inc owns and operates 58 Domino's Pizza stores in and around Houston, Texas, Memphis, TN, Tupelo, MS, and in and North Alabama. We're looking for great people to join our team! We believe in creating value and making a difference in customers’ and Team Members’ lives every day, one order at a time. Daks Inc had its beginnings in 2003 when we opened our first Domino’s Pizza store in Liberty, Texas. Over the next 15 years, we have grown to 58 stores in Texas, Tennessee, Mississippi, and Alabama, with over 1,500 employees. Daks, Inc is family owned and has created an extensive family of people passionate about pizza. Currently we have numerous employees with over 15 years of service, in an industry that routinely has over 100% annual employee turnover rates. Some have even moved on to become Domino’s Pizza franchise owners. DAKS, Inc strives to grow our business by developing great, friendly people who will take pride in serving our customers with a smile, and a perfect product every time
Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The Customer Service Representative is responsible for
- Manage large amounts of incoming calls
- Assist in preparing food orders
- Daily and weekly cleaning tasks
- Identify and assess customers’ needs
- Handle customer complaints and provide appropriate solutions
- Follow procedures, guidelines and policies
Qualifications
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be at least 16 years of age
Additional Information
All your information will be kept confidential according to EEO guidelines.
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
For short distances for short durationsDelivery personnelmust travel between the store and delivery vehicle and from thedelivery vehicle to the customer's location.
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the teammember using a hand truck.Deliveries may include cases of ingredients and supplies weighing up to 50 pounds withdimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Largecans, weighing 3 pounds, 7 ounces, are carried from the workstation to storageshelves.Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to thefront of the store.Trays of pizza dough are carried three at a time over short distances, and weighapproximately 12 pounds per tray.During delivery, carry pizzas and beverages while performing "walking" and "climbing"duties.
Pushing
To move trays which are placed on dollies.A stack of trays on a dolly is approximately24"-30" andrequires a force of up to 7.5 pounds to push.Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices onsigns, wash walls, perform maintenance.During delivery of product, navigation of five ormore flights of stairs may be required.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.Toe room ispresent, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30-45 seconds at one time, repeatedcontinuously during the day.Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.Workers reach above 72" occasionally to turn on/off oven controls, change prices onsign, and lift and lower objects to and from shelves.Workers reaching down to perform such tasks as scooping cornmeal from a plasticbarrel, or washing dishes.Workers reach forward when obtaining topping ingredients, cleaning work surfaces, oranswering phones.Machines, Tools, Equipment, Work AidsTeam Members may be required to utilize pencils/pens,computers, telephones,calculators, TDD equipment, pizza cutter and pizza peel
