Customer Service Rep/Expediter (06239) - 3941 East 120th Avenue

Company Description

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please.  Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Job Description

We are seeking a dedicated Customer Service Rep/Expediter to join our team at our Thornton, Colorado location. In this role, you will be the friendly face of our company, providing exceptional customer service while efficiently managing and expediting orders.

• Make all the food we sell!!
• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive attitude
• Process customer orders accurately and efficiently, ensuring timely delivery
• Expedite orders as needed, coordinating with various departments to meet customer expectations
• Resolve customer complaints and issues in a professional and empathetic manner
• Maintain detailed records of customer interactions and order statuses
• Collaborate with other team members to ensure smooth order fulfillment
• Provide product information and assist customers in making informed decisions
• Monitor and update order tracking information for customers
• Identify opportunities to upsell or cross-sell products when appropriate
• Adhere to company policies and procedures while maintaining a customer-focused approach

Qualifications

• Proven experience in customer service, with order processing or expediting experience a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using computer systems and CRM software
• Ability to multi-task and manage time effectively in a fast-paced environment
• Knowledge of customer service principles and best practices
• Familiarity with order processing and expediting procedures
• Patient and empathetic attitude when dealing with customer concerns
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs

Additional Information

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing: Most tasks are performed from a standing position.

Walking: For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

   

Carrying

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

   

Pushing

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.