What are the responsibilities and job description for the Manager Corporate Operations position at Domino's?
The Manager Corporate Operations is responsible for managing endtoend operations of a set of stores in our Norfolk VA market with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives ensuring all stores are compliant with company standards and leading a team of store managers and team members to drive positive team member engagement and retention.
RESPONSIBILITIES
30%) Manage Support and Lead Managers and Team Members at all Levels
Provide direction and communication company market and area goals and offer plan to achieve them. Partner with GMs to set goals.
Conduct daily store visits and weekly selfOERs to ensure standards are being maintained
Coach and develop team members at all levels to ensure efficiency of their positions
Coordinate field support resources (Field Trainer HRG) where required to facilitate action
Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations goals and systems.
Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers
Ensure all team members follow safety and security protocols
Support all innovation rollouts and ensure implementation
Support team member onboarding
35%) Achieve Operational Excellence
Ensure operational goals are met; ADT CSAT OER EBITDA Food & Labor
Reinforce execution of key DPI policies and standards
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
Partner with field support resources (Trainer HR Operations Support Safety & Loss Prevention) to address gaps
Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency
Ensure excellent customer service
10%) Develop Talent
Enforce systems and processes that drive effective hiring retention training and development
Hold General Managers accountable to ensure meeting staffing and training goals
Identify and develop highpotential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
Coordinate with Human Resources to strategize on staffing and turnover practices
Drive team member and customer engagement
Conduct General Manager performance appraisals and provide feedback with a focus on development
10%) Manage Financial Oversight
Review key financial variables daily
Analyze and track key financial / operational data to derive meaningful business insights
Develop executive presentations and present key trends and results to DCO
Present financial / operational weekly updates during Market Leadership and GM meetings
Ensure stores are meeting operating plan through the use of P / L reviews and quarterly business reviews
10%) Manage Market Development Activities to Drive AWUS Growth
Coordinate with DCO and marketing field support to develop market business plans (e.g. targets action steps measurement)
Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
Partner with field support resources to execute LSM initiatives
Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools community etc.)
Partner with DCO to identify and pursue new AWUS growth opportunities through store relocation reimaging and new builds
5%) Administrative
Manage calendar to reflect weekly plan
Complete all applicable forms in Zenput
Ensure store communication boards are updated and in compliance
Qualifications :
Bachelors Degree preferred
Minimum 3 years multiunit experience in restaurant / retail industry
Experienced in ensuring operational effectiveness for multiunit organizations
Thorough understanding of Dominos Pizza standards policies & procedures
Ability to read financial statements; strong analytical skills
Ability to effectively and professionally provide guidance and coaching to store management and TMs
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Strong oral and written communication skills including public speaking
Strong organizational skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work : Employment Type :
Fulltime
