What are the responsibilities and job description for the Senior Manager – Corporate Operations position at Domino's?

Job Description

(45%) Manage, Support, and Lead MCO(s), General Managers, and Entire DCO Area

Conduct weekly store visits to ensure standards are being maintained and standard operating procedures are being followed.
Ensure all personnel and stores have appropriate tools and resources to operate the business and meet Domino’s standards.
Support all National calendar and innovation initiatives to ensure implementation and execution.
Address all problems/issues in a timely manner and identify opportunities for improvement
Ensure all team members follow safety and security protocols
Drive compliance of all required Team USA standards and operating procedures, including food management, labor scheduling, training courses, and daily systems
Attend General Manager team meetings as needed, to coach, train, and develop
Provide direction on company, market, and area goals. Partner with MCO(s) and stores to set goals and develop specific tactics to hit those goals.
When applicable lead Team USA or market level initiatives

(30%) Achieve Operational Excellence

Support any National calendar initiatives that drive strategic sales to the market
Reinforce execution of key Domino’s Pizza and Team USA policies and standard operating procedures
Hold MCOs and GMs accountable to executing action plans, track progress and promote a sense of urgency
Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention, Tech) to address gaps
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps

(15%) Drive EBITDA Performance

Partner with MCOs and GMs on profit and service opportunities
Develop and present executive presentations to communicate key trends and results
Provide area business updates during weekly leadership meetings

Lead P&L reviews and quarterly business reviews with GMs, MCOs and DCO
Identify under-performing stores and partner with MCO to develop plan of action
Develop strategy to meet sales goals
Analyze and track key financial/operational data to derive meaningful business insights
Surpass EBITDA budget for assigned stores through development and execution of store level profitability tactics

(10%) Develop Talent

Recruit, manage and develop a strong team capable of meeting business objectives, including a manager bench ready to backfill key store leadership roles..
Ensure team members are fully trained and provided with all tools necessary to be set up for success.

Develop professional and beneficial relationships with peers in other areas of the organization.
Create action plans and provide constructive feedback to develop Team Members.
Conduct semi-annual performance appraisals with direct report(s)
Provide appropriate levels of Team Member recognition and motivation.

7 years of Domino’s operational experience
Ability and desire to relocate for future opportunities within Domino's
Bachelor’s Degree preferred
Minimum 5 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino’s Pizza or equivalent restaurant standards
Ability to read financial statements, strong analytical skills
Ability to effectively and professionally provide guidance and coaching to multi-unit leaders and store management
Ability to plan and conduct effective meetings
Experience in working independently with a result orientation
Excellent oral and written communication skills including public speaking
Strong organizational skills
Strong Microsoft Office suite skills (Outlook, Excel, PowerPoint, OneNote, Teams)

All your information will be kept confidential according to EEO guidelines.

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