What are the responsibilities and job description for the Customer Service Representative position at Domnovate?
Personal Customer Service Representative
Insurance Agency
An established insurance agency located in Evansville, IN, is seeking a dedicated Personal Customer Service Representative to join their team. The agency has been serving the local community for over a decade and has experienced rapid growth due to the contributions of its talented team members.
Objective:
The primary objective of this position is to ensure the agency’s personal lines clients feel valued, well-served, and well-cared for.
Position:
- Reports To: Agency Partner and Office Manager
- Serves: The agency’s personal lines clients and sales team.
- Job Classification: Full-time (37.5-40 hours weekly), non-exempt.
Requirements:
- Minimum of a high school diploma or equivalent.
- Must be willing to submit to a background check and personality test.
- Must obtain an insurance license (at the agency’s expense) within 60 days of hire.
Expectations:
- Ability to handle difficult and stressful situations calmly and professionally.
- Responsive and proactive with the ability to prioritize workload.
- Ability to process, analyze, and respond to large amounts of information quickly.
- Must maintain confidentiality and trustworthiness.
- Reliable, team-oriented, and clear in both verbal and written communication.
- Must be proficient in using the agency’s computer software.
- Ready to have fun and celebrate team successes!
Desired Results:
- Achieve an annual retention rate of at least 90% for personal lines clients.
- Manage the annual renewal process, including cross-sell opportunities.
- Handle personal lines service and billing issues (endorsements, policy changes, third-party requests, etc.).
- Advise and assist clients with the claims process, as needed.
- Provide support to the agency’s leadership and sales team.
- Demonstrate continuous growth in teamwork and personal integrity.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Experience:
- Customer service: 1 year (Required)
- Analysis skills: 1 year (Preferred)
- Insurance sales: 1 year (Preferred)
Work Location: In-person
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Evansville, IN 47710 (Required)
Work Location: In person
Salary : $15 - $22
