Customer Service Admin/Cashier

Click HERE for a video of one of our Customer Service Admins! 

The Customer Service/Cashier role plays a vital role in creating a positive and seamless experience for customers and the service department team. This position involves assisting customers with their inquiries, processing transactions, and ensuring efficient service at the dealership. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle cash, credit, and debit transactions. This role requires a customer-centric approach, multitasking ability, and a friendly, professional demeanor to help foster lasting relationships with customers and the service team while supporting the dealership's operations.

About Don Ayres:

Don Ayres is a premier automotive dealer and service provider, renowned for our dedication to exceptional customer service and top-quality products. We are passionate about supporting our customers and delivering outstanding service at every level.

If you're seeking a rewarding career in the automotive industry, you've come to the right place. Don Ayres Honda has earned the prestigious Honda President’s Award 21 times, recognizing our excellence in sales performance and customer satisfaction.

As one of Indiana’s largest and most successful dealerships, we offer exciting career opportunities for driven, dynamic, and motivated individuals. Are you ready to join us in achieving our mission of providing world-class customer service? If so, we want you on our team.

What We’re Looking For:

Don Ayres is looking to hire a Warranty Administrator to join our team. This is a full-time hourly position. The ideal candidate will be responsible for processing warranty claims, handling customer inquiries, coordinating with service technicians, and ensuring a smooth and efficient process for customers.

Ideal Qualifications & Skills Include:

• High school diploma or equivalent
• 2 years customer service experience
• Proficiency with technology and computer systems
• Excellent customer service and communication skills
• Ability to handle a fast-paced environment
• Positive, professional, and proactive demeanor
• Must have excellent verbal and written communication skills
• Must be punctual and reliable
• Valid driver’s license with a clean driving record
• Must be able to pass pre-employment drug screen and background check
• Customer-focused with a friendly, approachable demeanor
• Strong attention to detail and organizational skills
• Strong time management skills and the ability to prioritize tasks
• Ability to solve problems and recommend solutions to customers' needs
• Ability to take initiative and make decisions quickly
• Ability to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner.

Job Responsibilities Include:

• Greets customers at the cashier window in a pleasant and professional manner.
• Receives cash, checks and credit card payments from customers; records amount received.
• Operates cash register and reconciles cash drawer daily
• Assist with insurance and extended warranty submission and reconciliation 
• Compute invoices and calculate Technicians pay based on Advisor
• Makes change and issues receipts to customers.
• Assist in printing out customer vehicle history 
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for a resolution.
• Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
• Provides clerical and secretarial assistance to parts and service departments.
• Assists with maintaining service department filing system as necessary.
• Performs other duties as assigned.

Scheduled Hours:

• 9:15am-6:15pm Monday-Friday
• Every other Saturday 8:00am-3:00pm (When working a Saturday, you will be given a day off during that week)

Work Environment:

• This is an in-store position, working in the cashier office in the service department in a fast-paced, customer-focused dealership environment
• Ability to sit for extended periods of time
• Occasional lifting and carrying of documents or supplies
• Ability to operate office equipment (computers, phones, printers, etc.)

Benefits Include:

• Competitive pay with performance-based compensation
• Health and dental insurance
• Paid time off and holidays
• Closed on major holidays
• Short-term disability insurance
• Life Insurance
• Employee Assistance Program
• Fitness Club Discount
• 401(k) retirement plan with company match.
• Employee discounts on parts and services
• Ongoing training and career advancement opportunities
• Fast-paced, high-energy environment
• Supportive, friendly, and positive company culture

Company Culture:

At Don Ayres, our culture is built on a foundation of strong core values that guide everything we do: Integrity, Respect, Friendship, Achievement, Personal Growth, and Community. These values are at the heart of our team-oriented environment and shape how we interact with one another, our customers, and the communities we serve.

We believe that success is built on strong relationships, collaboration, and a positive, supportive work environment. Our team-oriented culture is grounded in mutual respect and a commitment to helping one another grow. We celebrate diversity, creativity, and individual strengths, knowing that each team member plays an integral role in our shared success.

We are a close-knit, friendly group that values open communication, creativity, and teamwork. Whether you’re collaborating across departments, providing the exceptional customer experience, or simply enjoying a lunch break with colleagues, you’ll find that we work hard and have fun doing it.

Employee wellness, both professionally and personally, is important to us, and we support a culture where people feel valued, respected, and empowered.

At Don Ayres, we are more than just coworkers – we are a team. We celebrate each other’s successes and work together to overcome challenges. Our positive, inclusive culture is at the heart of everything we do, and we’re always looking for passionate individuals who can contribute to and enhance this environment.

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres Honda is an Equal Opportunity Employer.