What are the responsibilities and job description for the Service Advisor position at Don Ayres Pontiac, Inc?
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If you’re looking for a rewarding career in Fort Wayne, IN, you have come to the right place. Don Ayres Honda was rated a "Best Place to Work" in the 2018 Reader’s Choice Awards and is a 20-time winner of the prestigious Honda President’s Award for excellence in sales performance and customer satisfaction.
As one of Indiana’s largest and most successful dealerships, we provide excellent career opportunities for smart, energetic and motivated individuals. Are you willing to help us achieve our goal of providing world-class customer service? Then this is the place for you.
At Don Ayres Honda, we offer competitive wages, a great benefits package, and a fun working environment. If you are tired of your regular job and want to start a fun and rewarding career, apply here!
What We’re Looking For:
We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.
Employee Benefits Include:
- Competitive wages
- Fast-paced, high-energy environment
- Group health insurance
- Short-term disability
- Life insurance
- Paid vacation
- Employee Assistance Program
- Lifestyle & Wellness benefits
- 401(k) with match program
- Closed on major holidays
- Employee discounts
- Professional development & growth opportunities
- Unwavering leadership support
- Immediate, comprehensive and continuous training for success
Ideal Qualifications Include:
- High School diploma or equivalent
- People focused with a positive attitude
- Committed to providing world-class customer service
- Ability and desire to work in a fast-paced, fun environment
- Strong organizational and time management skills
- Strong work ethic
- Proficient technology and computer skills
- Valid Driver's License and a good driving record
- Must be able to pass pre-employment drug screen and background check
- Professional experience in a similar role preferred
- Able to lift 25 lbs.
Job Responsibilities Include:
- Greet customers promptly.
- Obtain customer and vehicle information.
- Clearly report all vehicle symptoms as described by the customer.
- Determine and recommend needed maintenance based on age, mileage, and vehicle history.
- Prepare complete and accurate estimates of cost for labor and parts.
- Establish follow-up time with customer.
- Monitor the progress of each vehicle throughout the day, updating customers frequently.
- Verify that final invoice reconciles with work performed on the repair order.
- Explain all completed work and charges to customers.
- Additional miscellaneous duties as needed.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As one of Indiana’s largest and most successful dealerships, we provide excellent career opportunities for smart, energetic and motivated individuals. Are you willing to help us achieve our goal of providing world-class customer service? Then this is the place for you.